Enquiry Service definition
Examples of Enquiry Service in a sentence
Each User of the SIP Contract Enquiry Service will be given a unique username and password by SIP, which must not be disclosed to any other person.
An Intermediary will be able to register to use the SIP Contract Enquiry Service only if they are recorded by SIP as the servicing agent for the policy the details of which they want to access.
Only an Intermediary who has been authorised in accordance with the requirements set out above will be able to access the SIP Contract Enquiry Service.
The User Telephone Enquiry Service (as defined below) is designed to provide customers with access to specific data held within the UK Link System in relation to specific Meter Point Reference Numbers via a telephone enquiry facility.
The Charges for the User Telephone Enquiry Service will be revised as from 1 April of each Year in which the Customer takes up the User Telephone Enquiry Service, the revised Charges to be as set out in the Agency Charging Statement in force as of 1 April of that Year.
If the Customer alters its User Telephone Enquiry Service Volume Band during a Year, the Charges shall be those set out in the Agency Charging Statement applicable as at the date the banding change takes effect.
Any excess calls will be charged for by xoserve in accordance with paragraph 4.2.2 below and will not be included within any assessment as to whether the Customer has exceeded the maximum number of Telephone Calls permitted by its selected User Telephone Enquiry Service Volume Band in any Year.
Where the amended User Telephone Enquiry Service Volume Band is to be decreased as a consequence of such notice, the Customer shall pay to xoserve an administration fee as set out in the then applicable Agency Charging Statement, such fee to be invoiced by xoserve following receipt of the Customer’s request for the change.
The SIP Contract Enquiry Service will perform the following checks in order to confirm the authenticity of the request: Validate the format of the request in line with the Origo standard.
If the number of Telephone Calls placed by the Customer in any one Year exceeds the maximum number of calls permitted for the chosen User Telephone Enquiry Service Volume Band, xoserve will continue to respond to any Telephone Calls placed by the Customer but may charge for such additional Telephone Calls in accordance with the rates set out in the Agency Charging Statement in force as at the date xoserve issues its invoice for such excess Telephone Calls.