extremely likely definition
extremely likely and ‘1’ means ‘extremely unlikely.’” Cardmembers who respond with a rating of 9 or 10 are “Promoters” while cardmembers who respond with a rating between 1 and 6 are “Detractors.” RTF is the difference between the percentage of cardmembers who are “Promoters” vs. “Detractors.” Survey is conducted via email and administered by an independent research company on behalf of American Express.