Failure Points definition
Examples of Failure Points in a sentence
Where, pursuant to Part 4 of Schedule 3 Service Failure Points have been allocated for the same trigger in three (3) consecutive months this shall be deemed to be a material breach which the Operator has been unable to remedy.
The number of Service Failure Points accumulated depends on the extent to which the Service Provider has failed to meet the Acceptable Service Level for each PI.
For each Performance Indicator there are three (3) bands of Service Failure Points.
Y = the aggregate Service Failure Points accrued in a particular Month for all Performance Indicators, in accordance with this Schedule 5 (Service Level Agreement).
Any failure by the Service Provider to do so for an item shall result in the performance for that item being deemed to be a failure to meet the Acceptable Service Levels which falls within "Band 3" for the relevant Performance Indicator(s) and the associated Service Failure Points in respect of that item shall be calculated in accordance with paragraph 2.9.
If the Service Provider’s performance for a Performance Indicator falls within this Band, the number of Service Failure Points which accrue is calculated by multiplying the number of transactions falling within Band 1 by the Band 1 Service Failure Points.
Any absence of Data from Reports may at TfL’s discretion be deemed a maximum accrual of Service Failure Points for all Performance Indicators which are affected.
PI 27.1 The Service Provider shall accumulate Service Failure Points for each calendar day a response to a Subject Access Request is late, where providing a response is the responsibility of the Service Provider under Clause 49 (Information Governance).
Where the replacement Maintenance Contractor is primarily responsible for the maintenance of Vehicles, then 100% of the Failure Points accrued by Project Co prior to such replacement shall be cancelled.
PI 22.2 The Service Provider will strive to complete all work items covered in PIs 5, 6, 7, 11, 12, 13, 14, 15, 16, 17, 18, 20, 21, 25, 27, 28 and 29 within the Acceptable Service Level timescales for these PIs. PI 22.3 Any items still open at the end of the Month that have breached their Acceptable Service Level will accrue Service Failure Points.