Fault Resolution Time definition

Fault Resolution Time as set out in paragraph 5, the agreed time period within which the Supplier will provide a Fault Resolution;
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Fault Resolution Time means the time taken by the Supplier / Authorized Local Agent to resolve the fault. This is calculated from the time that, customer faxes, emails the duly completed service request form to ALA.
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Examples of Fault Resolution Time in a sentence

  • The measurement of the Fault Resolution Time will run from the point at which the corresponding call or email is received by the Supplier and will end when S4C has in its reasonable opinion received a satisfactory Fault Resolution to the Fault in question.

  • Telkom the Licensee Fault Category: Target Fault Resolution Time: (Fault in Telkom Network) Target Fault Resolution Time: (Fault in the Licensee Network) 1 Four hours Four hours 2 Eight hours Eight hours 3 Forty eight hours Forty eight hours Both parties will use reasonable endeavours to meet the above restoration times.

  • If WIG fails to achieve the Target Fault Resolution Time in clause 14.1.2 on more than three (3) separate occasions in any one annual period then, the Customer will be entitled to a Service Credit equal to 5% of the Annual Fee in accordance with Clause 14.5.

  • During this period of time, the measurement of Fault Resolution Time is temporarily suspended.