First Response Time definition

First Response Time means the amount of time between when the Customer Contact first reports a support issue or incident and when a Collabware Support Agent sends an acknowledgement response to the Customer Contact.
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First Response Time is the elapsed time for Support to acknowledge an initial request, assuming there are no issues with account standing. First Response Times are not a resolution goal and should not be interpreted as a guarantee of service, nor is it a guarantee of continued response through the entirety of the applicable request.
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First Response Time. This is the timeframe in which a Support team member will respond to you and begin working on your ticket.
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Examples of First Response Time in a sentence

  • The priority levels, including resolution, response and update interval timelines are set forth in the table below: Priority Name Description Resolution First Response Time Intermediate Update Interval P1 Critical Interruption making a critical functionality inaccessible or a complete network interruption causing a severe impact on services availability.

  • First Response Time, the time it takes Us to respond to a query submitted by You.

  • Target First Response Time: The time elapsed from a Customer enquiry is registered from when it’s received in nShift’s customer service system until the Customer receives a first reply from a Technical representative by phone or email.

  • FRT First Response Time – the time it takes us to respond to a query submitted by you.

  • The IRS Local Standards apply to transportation costs, which are divided into two components: ownership costs and operating costs.

  • If — (1) mediation takes place because a member whose membership is suspended or who is expelled from the Association gives notice under rule 15; and(3) as the result of the mediation, the decision to suspend the member’s membership or expel the member is revoked,that revocation does not affect the validity of any decision made at a Board meeting or general meeting during the period of suspension or expulsion.

  • First Response Time is the period from the time the Error was logged with the Mark43 Support Team until Mark43 responds to Subscriber (and escalates within Mark43, if appropriate).

  • Emergency Callouts are exempt from the First Response Time and Time to fix limits.

  • Guaranteed First Response Time: The time elapsed from a Customer enquiry is registered received in Supplier’s customer service system until the Customer receives a first reply from a Supplier representative by phone or email.

  • FRT First Response Time, the time it takes Us to respond to a query submitted by You.

Related to First Response Time

  • First responder means an emergency medical care provider, a registered nurse staffing an authorized service program under Iowa Code section 147A.12, a physician assistant staffing an authorized service program under Iowa Code section 147A.13, a fire fighter, or a peace officer as defined in Iowa Code section 801.4 who is trained and authorized to administer an opioid antagonist.

  • Response Time (t90) means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system

  • Notice Deadline means 2.30 p.m. (Dublin time), provided that the Notice Deadline in respect of any Series of ETP Securities may be adjusted by agreement between the Issuer and the Margin Loan Provider with effect from the fifth calendar day following the date on which notice of such adjustment is given to the holders in accordance with Condition 17.

  • Response Deadline means 60 days after the Administrator mails Notice to Class Members and Aggrieved Employees, and shall be the last date on which Class Members may: (a) fax, email, or mail Requests for Exclusion from the Settlement, or (b) fax, email, or mail his or her Objection to the Settlement. Class Members to whom Notice Packets are resent after having been returned undeliverable to the Administrator shall have an additional 14 calendar days beyond the Response Deadline has expired.

  • Past Response Costs means all costs, including, but not limited to, direct and indirect costs, that the United States paid at or in connection with the Site through [insert date of most recent cost summary], plus Interest on all such costs through such date.]

  • Emergency Response Plan means the plan constituting the set of procedures developed by the Owner for dealing with an Incident which may impact on the Network or Connecting Infrastructure, including all actions to be taken to minimise or alleviate any threat or danger to any person or property:

  • Claim Deadline means the last date by which a Claim submitted to the Settlement Administrator by a Settlement Class Member must be postmarked or submitted electronically, which will be ninety (90) Days after the Notice Deadline. All Claims postmarked or submitted electronically at the Settlement Website on or before the Claim Deadline shall be timely, and all Claims postmarked or submitted electronically at the Settlement Website after the Claim Deadline shall be untimely and barred from entitlement to any Settlement Relief.

  • Application Deadline means 5:00 p.m., Eastern Time, on the final day of the Application Period.

  • Written Testing-the-Waters Communication means any Testing-the-Waters Communication that is a written communication within the meaning of Rule 405 under the Securities Act.

  • Pro se means a person proceeding on the person’s own behalf without legal representation.

  • Notice Plan means and refers to the plan to disseminate Notice of the Settlement Agreement to the Settlement Class that comports with due process.

  • Initial Response means the first contact by a Support Representative after the incident has been logged and a ticket generated. This may include an automated email response depending on when the incident is first communicated.

  • Rise time means the difference in time between the 10 per cent and 90 per cent response of the final reading (t90 – t10).

  • Go-Live means to commence the actual productive use of the Software in a Production Environment (as opposed to use of the Software in a Non-Production Environment such as a training, testing or development environment).

  • Testing-the-Waters Communication means any oral or written communication with potential investors undertaken in reliance on Section 5(d) of the Securities Act.

  • Objection Deadline means the date identified in the Preliminary Approval Order and Class Notice by which a Settlement Class Member must serve written objections, if any, to the Settlement to be able to object to the Settlement. The Objection Deadline shall be no later than 30 days before the Final Approval Hearing.

  • Go-Live Date means the date on which the City, acting reasonably, confirms in writing that the Services satisfy the functional, technical and security requirements as set out in this Agreement;