Follow the Sun definition

Follow the Sun means that support literally follows the sun—it’s a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. https://relate.zendesk.com/articles/follow-the-sun-support/; accessed 3/29/2016
View Source
Follow the Sun means a type of workflow in which tasks are passed around daily between work sites that are in different time zones.
View Source
Follow the Sun means a type of global workflow in which tasks are passed around daily between work sites that are many time zones apart. All helpdesk, online, and support services which access any Data must be performed from within CONUS. At no time will any Follow the Sun support be allowed to access Data directly, or indirectly, from outside CONUS.
View Source

Examples of Follow the Sun in a sentence

  • At no time will any Follow the Sun support be allowed to access Data directly, or indirectly, from outside CONUS.

  • Follow the Sun Follow-the-sun is a type of global workflow in which tasks are passed around daily between work sites that are many time zones apart.

  • Infrastructure support services that do not directly or indirectly access Data may be provided in a Follow the Sun format, if expressly outlined within the Authorized User Agreement.

  • Contractor may provide technical user support on a 24/7 basis using a Follow the Sun model, unless otherwise prohibited by this contract.

  • The Contractor may provide technical user support on a 24/7 basis using a Follow the Sun model, unless otherwise prohibited in a Participating Addendum.

  • Vendor may not provide technical user support on a 24/7 basis using a Follow the Sun model.

  • At no time will any Follow the Sun support (workflow being done by staff in different time zones) be allowed to access Data directly or indirectly from outside CONUS.

  • The Service Provider may provide technical user support or other customer support on a 24/7 basis using a Follow the Sun model, unless otherwise prohibited in this Contract.

  • Infrastructure support services that do not directly or indirectly access Personally Identifiable Data may be provided in a Follow the Sun format, if expressly outlined within the Authorized User Agreement.

  • The service provider may provide technical user support only on a 24/7 basis using a Follow the Sun model, unless otherwise prohibited in this contract.