Google Support Personnel definition

Google Support Personnel means the Google representative(s) responsible for handling technical support incidents requested by Company Contacts. Google will provide Company with the name of a Google Support Personnel or an email alias to contact Google Support Personnel. Google may change the email alias and any named Google Support Personnel at its discretion, and will make reasonable efforts to notify Company of the same.”
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Google Support Personnel means the Google representatives responsible for handling technical support requests.
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Examples of Google Support Personnel in a sentence

  • When making a Request, Customer will provide all requested diagnostic information and assist Google Support Personnel as may be required to resolve a Request.

  • Request means a request from a Designated Contact to Google Support Personnel for technical support to resolve a question or problem report regarding the Services.

  • When making a Request, Customer will provide requested diagnostic information including but not limited to: (i) describing the problem, the configuration, and Customer’s network; (ii) providing relevant data; and (iii) communicating further via email or telephone to answer questions and assist Google Support Personnel as appropriate.

  • If Customer purchases Enhanced or Premium Support then Google Support Personnel will also respond to Requests related to Chrome installation, Chrome Core Functionality, Chrome’s security and administrative policies, and Chrome’s interoperability with Services on Supported Platforms as set forth in these Guidelines.

  • If Google Support Personnel determines that a bug, error, or malfunction is caused by the Hardware or a Hardware-related Software failure, Google may determine, in its sole discretion, to provide a replacement Product or repair the Product, or refer Customer to the original manufacturer to provide a replacement Product or repair the Product.