Handle Time definition

Handle Time shall equal Talk Time plus Work Time plus Unavailable Time.

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Handle Time means the total time spent on a Call including consultation, CSR hold time, after-call work as may be required, and wrap-up of a Call, but excluding any queue time.

Handle Time means the length of time a Vendor service representative is actually engage with a Company customer on a call, on hold, or is actually engage in after-call work. WellPoint — APAC Agreement August 10, 2004

Examples of Handle Time in a sentence

• The estimated number of annual Inbound Interactions, monthly Inbound Interactions, Average Handle Time, and quarterly Outbound Interactions, all as applicable and defined below, are also set forth on the Order Form.

• The estimated number of monthly Inbound Interactions, Average Handle Time, and quarterly Outbound Interactions, all as applicable and defined below, are also set forth on the Order Form.

• Handle Minute Forecast equals the number of Calls Handled, as determined by MCI at its discretion, multiplied by an Average Handle Time, determined by MCI at its discretion.

• Average Handle Time (AHT) for Inbound Calls and Outbound Calls and Chats supported under an Order, means the ****.

• Average Handle Time for manual processing of Transactions supported under an Order, means ****.

• Average Handle Time ("AHT") is defined as the sum of average talk time; hold time while on a call, and after call work.

• Average Handle Time ("AHT") is defined as the sum of average talk time, hold time while on a call and after call work.

• Average Handle Time (“AHT”) is defined as the sum of average talk time; hold time while on a call, and after call work.

• Reporting Tools: Automatic Call Distribution (ACD) Exceptions: None Supplemental definition of terms: Average Handle Time (AHT) is the average across all calls to the Service Desk for a Measurement Period of the time taken on the phone by the Service Desk agent for each call.

• For the avoidance of doubt, Company shall receive the benefit of a [*] percent [*] Handle Time improvement in productivity [*] months after the end of baseline period regardless of whether or not Vendor is able to meet this guarantee.

More Definitions of Handle Time

Handle Time means, in the relevant time period, the sum of (i) Talk Time; (ii) Hold Time; and

Handle Time means the cumulative amount of time it takes to complete a call, including call initiation, Hold Time, talk time, processing, and performing all tasks required to completely resolve the issue presented in the call, including the completion of all call related tasks required post-phone call to completely resolve the call.

Handle Time means: (a) the time a call-taker spends talking or listening to a caller or having a caller on hold, plus (b) after-call work such as processing or wrapping up a transaction after a call, plus (c) the time if any that it takes Contractor’s equipment to process the transaction.