High Severity Incident definition

High Severity Incident means an incident defined or classified as severity level 1 or 2 in accordance with the NHS Digital Severity Level Guidelines which includes Personal Data Breaches as set out in the Operating Model;
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High Severity Incident means an Error with the Subscription Service that substantially degrades the performance and functionality of the production instance of the Subscription Service.
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Examples of High Severity Incident in a sentence

  • Support Levels Support Services Support Availability (during contracted support hours) Support Term Based on Support purchased Production Down Incident Response in 4 Business Hours or less High Severity Incident Response in 8 Business Hours or less Medium Severity Incident Response in 2 Business Days or less Low Severity Incident Response in 3 Business Days or less Online Support Portal Yes Software Updates Maintenance Releases, Minor Releases and Major Releases.

  • Syniti will use reasonable efforts to provide a resolution (which can include a patch, work-around, or a fix) within 48 hours of the recreation of the reported Error for an Urgent Severity Incident, within 4 business days for a High Severity Incident, and in a subsequent release of the applicable Subscription Service for a Low Severity Issue.

  • Hive Streaming shall handle an Emergency in accordance with the action for High Severity Incident but with shorter Response Times and Remedy Times as depicted in Section 4.7. After a Temporary Remedy has been completed for the Incident, the Service Requests may then be re-prioritized by the parties to High, Medium or Low Severity.

  • Syniti will then attempt to recreate the Error in the Syniti’s support system and will use commercially reasonable efforts to contact Customer within 2 hours for an Urgent Severity Incident, within 4 business hours for a High Severity Incident, and two business days for a Low Severity Issue.

  • The presence of a High Severity Incident implies the Services cannot be substantially used, or has a major negative impact on the total system operation, system functionality, or system reliability with regard to Customer.

  • When a software fault is reported to DrDoctor that is agreed to be a High Severity Incident (Levels 1 or 2), the appropriate actions will be immediately initiated by both DrDoctor and Customer.