Hypercare Period definition

Hypercare Period refers to the period and services following the Go-Live of the Conga solution. ● For a release of the Conga solution, the Hypercare Period begins at Go-Live and concludes after five (5) business days, i.e. one (1) week. ● For clarity, issues identified after the Hypercare Period will be addressed per the terms set forth in Customer’s applicable subscription agreement with Conga (i.e. Customer’s purchased level of Technical Support in the MSSA and applicable Order or Order Form). Upon completion of the Hypercare Period, Conga will send Customer a notice (email sufficient) acknowledging SOW Project completion.
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Examples of Hypercare Period in a sentence

  • For the remainder of the Hypercare Period, personnel providing Hypercare Services (“Hypercare Personnel”) will be those individually identified prior to Separation or as otherwise requested and agreed by the parties.

  • During the Cut-Over Period or Hypercare Period, in lieu of the escalation process in Section 10.2(a) of the Agreement, all issues or Disputes will be subject to the escalation process set forth in Exhibit 1.

  • In the event that a Hypercare Service has not been completed by the end of the Hypercare Period then the parties may mutually agree upon any necessary extensions of the Hypercare Period for up to 2 additional months.

  • All issues identified during the Cut-Over Period or Hypercare Period will be escalated per the Command Center processes being established at the KF level.

  • Hypercare Support – For a period of no more than thirty (30) days following the Go-Live Date (the “Hypercare Period”), on a time and materials basis, Unqork will resolve Defects (as defined in Appendix 4) in the Use Case that are identified during the Hypercare Period by Customer.

  • For the avoidance of doubt, (1) enhancements to the Use Case and (2) additional remediation of Defects following the Hypercare Period shall be rendered pursuant to a separate SOW or a Change Order to this SOW.

Related to Hypercare Period

  • Hire Period means the period commencing when the Customer holds the Hire Goods on hire (including Saturdays Sundays and Bank Holidays) and ending upon the happening of any of the following events:

  • Promotion Period means the period defined in clause 9 of these terms.

  • Family child care provider means a person who: (a) Provides

  • Primary care physician means a physician qualified to be an attending physician according to ORS 656.005(12)(b)(A) and who is a general practitioner, family practitioner, or internal medicine practitioner.

  • Testing Period means a single period consisting of the four consecutive fiscal quarters of Holdings then last ended (whether or not such quarters are all within the same fiscal year), except that if a particular provision of this Agreement indicates that a Testing Period shall be of a different specified duration, such Testing Period shall consist of the particular fiscal quarter or quarters then last ended that are so indicated in such provision.