Incident escalation definition

Incident escalation means the agreed procedure for alerting and notifying increasingly senior members of the Supplier’s service desk and/or management of the nonresolution of problems. “Incident management” means the agreed procedures for providing support and incident resolution services to the Client. “Managed Services Schedule” A document to accompany these terms and conditions which outlines the key components of the support agreement including dates, products, hours of support and key contacts.
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Incident escalation means the agreed procedure for alerting and notifying increasingly senior members of the Supplier’s management of the non-resolution of incidents.
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Examples of Incident escalation in a sentence

  • Define and maintain Incident escalation procedures in the Service Management Manual.

  • Customer may escalate Incidents using the Incident escalation process provided by Service Provider.

  • Incident escalation procedures occur automatically within Freedom’s ITIL toolset based on triggers on the Service Level Agreement.

  • The Customer Service Plan content includes: • The high-level Service scope specific to the Customer; • Administrative and operational procedures for interaction between the Customer and BT for the provision of the Services; and • Incident escalation procedures, contact details, and any defined planned maintenance schedule.

  • Incident escalation procedures and procedures for complaints handling; x.

  • Service Escalation‌ Incident escalation procedures occur automatically within Freedom’s ITIL toolset based on triggers on the Service Level Agreement.

  • Customer may escalate Incidents using Incident escalation levels and contacts provided by Service Provider.

  • These steps include: • GTT service desk receives validated Security Incident escalation in a trouble ticket from the GTT SOC that contains the impacted devices and recommended remediation steps.

Related to Incident escalation

  • De-escalation means the use of a behavior management technique that helps a student increase the student’s control over the student’s emotions and behavior and results in a reduction of a present or potential level of danger that in turn reduces the level of imminent danger of serious physical harm to the student or others.

  • Maintenance and Operations Revenue or “M&O Revenue” means (i) those revenues which the District receives from the levy of its annual ad valorem maintenance and operations tax pursuant to Section 45.002 of the TEXAS EDUCATION CODE, or other lawful authority, and Article VII § 3 of the TEXAS CONSTITUTION, plus (ii) all State revenues to which the District is or may be entitled under the applicable provisions of the TEXAS EDUCATION CODE or any other statutory provision as well as any amendment or successor statute to these provisions, as applicable, less

  • Yearly (1/Year) sampling frequency means the sampling shall be done in the month of September, unless specifically identified otherwise in the effluent limitations and monitoring requirements table.

  • Planned Maintenance means any Maintenance BT has planned to do in advance.

  • Maintenance area means any geographic region of the United States previously designated nonattainment pursuant to the CAA Amendments of 1990 and subsequently redesignated to attainment subject to the requirement to develop a maintenance plan under §175A of the CAA, as amended.