Incident Priority definition

Incident Priority. Incidents will be categorized by AWS Managed Services or you as either Priority 1, 2, or 3.

Incident Priority means the severity of the Incident.

Incident Priority means the priority of an Incident assigned by the ERS which is recorded an Incident Report. Values of priority include "immediate", "high", "medium" and "low".

Examples of Incident Priority in a sentence

• Incident Reaction Time for Incident Management Incident Priority Very High 20 minutes (7x24) and (i) resolution or (ii) workaround or (iii) action plan within 4hrs for PRD Incident Priority High 2 hours (7x24) for PRD 4 hours [Local Time on Business Days] for NON-PRD Incident Priority Medium 4 hours [Local Time on Business Days] for PRD and NON- PRD Incident Priority Low 1 Business Day for PRD and NON-PRD *Applies if this optional service is purchased in an Order Form.

• The SLA response times specified herein by Incident Priority level are guidelines only and commence from when an Incident is logged with the Support Centre and an incident reference number is given to the Customer.

• When an Incident is reported via the Self Service Portal the Customer has the ability to prioritise the Incident, this priority is based on the Incident Priority Criteria in accordance with Clause 12.

• See “Service Level Objectives.” If specific Service Level Objectives are not selected by the Customer and, instead, the Customer utilizes default Service Options, Green Cloud shall use best efforts to restore services based on SLO and Incident Priority levels (see “Support Services”).

• Incident Priority Acfinowledgment Time (During Business Hours) Subscriber acknowledges that these timeframes are estimates only, and Notarize’s failure to meet a target timeframe is not a material breach of the Agreement, nor does it give rise to any additional Subscriber remedies.

• For purposes of the foregoing, an incident shall be considered resolved if its Incident Priority Status is reduced to a lower tier as defined in this Section 2 above.

• Customer may also submit a support ticket online, for all Incident Priority levels.

• The Incident Priority List form is used by the MAC Group to summarize and document incident priorities from multiple MACS 429 forms onto one form.

• In Table 2 the maximum Response Time per Incident Priority Level in the Incident Management process is defined.

• Incident Reaction Time for Incident Management Incident Priority Very High 20 minutes (7x24) and problem determination action plan within 4hrs for PRD Incident Priority High 2 hours (7x24) for PRD 4 hours [Local Time on Business Days] for NON-PRD Incident Priority Medium 4 hours [Local Time on Business Days] for PRD and NON- PRD Incident Priority Low 1 Business Day for PRD and NON-PRD *Applies if this optional service is purchased in an Order Form.

More Definitions of Incident Priority

Incident Priority. The priority assigned to a support request for an Incident. Incident Priorities are assigned based on the Impact and Severity rating derived directly from Customer input. Managed: Services for which Bright Bear maintains administrative control over the Front-

Incident Priority means the priority level given to an Incident after applying the applicable Incident Urgency and Incident Impact in accordance with the tables below: Incident Urgency High Medium Low 1– Business Critical Major system and/or service loss, causing significant business impact requiring an urgent resolution.