Incident Priority definition

Incident Priority. Incidents will be categorized by AWS Managed Services or you as either Priority 1, 2, or 3.

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Incident Priority means the priority of an Incident assigned by the ERS which is recorded an Incident Report. Values of priority include "immediate", "high", "medium" and "low".

Incident Priority means the severity of the Incident.

Examples of Incident Priority in a sentence

Incident Reaction Time for Incident Management Incident Priority Very High 20 minutes (7x24) and (i) resolution or (ii) workaround or (iii) action plan within 4hrs for PRD Incident Priority High 2 hours (7x24) for PRD 4 hours [Local Time on Business Days] for NON-PRD Incident Priority Medium 4 hours [Local Time on Business Days] for PRD and NON- PRD Incident Priority Low 1 Business Day for PRD and NON-PRD *Applies if this optional service is purchased in an Order Form.
The SLA response times specified herein by Incident Priority level are guidelines only and commence from when an Incident is logged with the Support Centre and an incident reference number is given to the Customer.
When an Incident is reported via the Self Service Portal the Customer has the ability to prioritise the Incident, this priority is based on the Incident Priority Criteria in accordance with Clause 12.
See “Service Level Objectives.” If specific Service Level Objectives are not selected by the Customer and, instead, the Customer utilizes default Service Options, Green Cloud shall use best efforts to restore services based on SLO and Incident Priority levels (see “Support Services”).
For purposes of the foregoing, an incident shall be considered resolved if its Incident Priority Status is reduced to a lower tier as defined in this Section 2 above.
Outages and significant service degradation to Gold SLA services are assigned an Incident Priority Level of 2.High.
Incident Priority Severity Impact Priority 1 Critical The Monkey Software application is down and/or completely unusable in multiple Locations, or the problem creates an unacceptable, mission critical condition on the Customer’s operation without acceptable workaround or functionality to perform tasks considered to be essential to the Customer’s business operations and productivity.
Outages and significant service degradation to Platinum SLA services are assigned an Incident Priority Level of 2.High.
Outages and significant service degradation to Silver SLA services are assigned an Incident Priority Level of 3.Medium.
Incident Reaction Time for Incident Management Incident Priority Very High 20 minutes (7x24) and problem determination action plan within 4hrs for PRD Incident Priority High 2 hours (7x24) for PRD 4 hours [Local Time on Business Days] for NON-PRD Incident Priority Medium 4 hours [Local Time on Business Days] for PRD and NON- PRD Incident Priority Low 1 Business Day for PRD and NON-PRD *Applies if this optional service is purchased in an Order Form.

More Definitions of Incident Priority

Incident Priority. The priority assigned to a support request for an Incident. Incident Priorities are assigned based on the Impact and Severity rating derived directly from Customer input. Managed: Services for which Bright Bear maintains administrative control over the Front-

Incident Priority means a category used to identify the relative importance of an incident. Priority is based on impact and urgency and is used to identify the required times for actions to be taken. Impact is a measure of the effect of an incident on the business and urgency is a measure of how long it will be until an incident has a significant impact on the business

Incident Priority means the priority level given to an Incident after applying the applicable Incident Urgency and Incident Impact in accordance with the tables below: Incident Urgency High Medium Low 1– Business Critical Major system and/or service loss, causing significant business impact requiring an urgent resolution.