Incident Ticket definition

Incident Ticket means an incident ticket generated by the NOC, identifiable by a specific reference number. "NOC" refers to the Orange's Network Operation Center.
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Incident Ticket means the service ticket that is raised by Sure at the time the Customer calls into the Sure SOC. The service ticket reference will be notified to the Customer at that time.
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Incident Ticket means an entry into Supplier's service management system documenting an Incident that has been reported.
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Examples of Incident Ticket in a sentence

  • The Client will be informed of the creation of the Incident Ticket and its corresponding number.

  • All incidents, with status or resolution, will be documented by posting updates to the Problem (Incident) Ticket Tracking System assigned to Client ("Problem Tickets").

  • The Client shall be informed by email of the creation of the Incident Ticket and its corresponding number.

  • Supplier reserves the right to determine whether the Support Incident Ticket should be reopened.

  • When the Helpdesk cannot provide a resolution at the time of call logging, the Helpdesk will provide: • A unique reference number (Incident Ticket) • The priority assigned to the call.

  • If no internal cause is found for the incident and there is no planned work in the area concerned, Operator contacts Company NMC by phone to create an Incident Ticket or creates an incident ticket via the available API.

  • The Severity 1 Incident Ticket work queue takes precedent over other work queues.

  • As soon as the Incident Ticket is taken over, its qualification is reviewed by ▇▇▇▇▇▇▇▇ and updated based on the information communicated by the Client within the said Incident Ticket.

  • The Incident Ticket will be resolved by Continuant or Customer upon validation of the issue remediation and the system’s returning to operational stability.

  • The intervention time is the duration calculated from the concerned Incident Ticket Opening to the Operator until UNIFIBER intervenes in order to repair the circuit.


More Definitions of Incident Ticket

Incident Ticket means a running report on a particular issue which tracks its initial report of the issue, the status changes for the issue, and the resolution when determined.
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