Interrupted Service definition
Examples of Interrupted Service in a sentence
The NAVITAIRE Account Manager will close the Interrupted Service Report with the Customer Account Liaison upon final report of identified cause and any outline of corrective action.
The report will also summarize all Interrupted Service Reports for the Reporting Period.
During the event of an Interrupted Service, NAVITAIRE is responsible for errors that occur involving the hardware components, network components, and the software that reside outside of the dotted-line area.
Each Interrupted Service Report will be given a tracking number for reference on the Monthly Performance Report.
Upon the request of the NAVITAIRE or Customer Account Liaison, an Executive Sponsor teleconference and a further escalation to the CEO, President, or Managing Director level of each company may be made depending on the severity of the Interrupted Service.
Interrupted Service Reports can be tracked by the associated INC number for reference on the Monthly Performance Report.
A Hosted Revenue Accounting Services Interrupted Service is defined as an outage due to: • NAVITAIRE controlled primary circuit network line being down, • NAVITAIRE controlled server or router being down, or • System Error, which prevents the delivery of the daily Postings Report or the general ledger output file on the last day of the accounting period.
The NAVITAIRE Account Manager will provide an Interrupted Service Report, created by the Global Support Centre, following an outage or Interrupted Service.
Upon the request of the NAVITAIRE or Customer Account Liaison, an Executive Sponsor teleconference and a further escalation to the CEO or President level of each company may be made depending on the severity of the Interrupted Service.
Interrupted Service minutes will be measured and used to determine the percentage of monthly Hosted Services System availability.