Invoicing Query definition

Invoicing Query means a question posed by the Customer to the Supplier which relates to an invoice issued by the Supplier to the Customer, and which the Customer raises prior to the payment of any monies by the Customer in respect of the invoice. For the avoidance of doubt, a Disputed Payment is not an Invoicing Query .
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Examples of Invoicing Query in a sentence

  • The Supplier shall comply with the procedure and timeframes specified in the Customer Contract when resolving an Invoicing Query to the Contracted Customer’s satisfaction.

  • The Supplier shall comply with the provisions of this Framework Agreement and the Customer Contract when dealing with a Contracted Customer enquiry which is not an Invoicing Query.

  • If the Supplier receives a query from the Customer it shall: identify whether the query is: an Invoicing Query; a General Query; or a Complaint.

  • Customer Queries If the Supplier receives a Query from the Customer it shall: Identify whether the Query is: an Invoicing Query; a General Query; or a Complaint.

  • The Supplier shall comply with the applicable Key Performance Indicators and the Customer Contract when dealing with a Customer enquiry which is not an Invoicing Query.

  • If either an Invoicing Query or a General Query is not resolved within the timeframes required by sub-clause 5.3.2 above, or is not resolved to the Customer's satisfaction, the Customer may request that the Query be dealt with in accordance with the Complaint resolution process described in sub-clause 5.4 below.

  • The Supplier shall comply with the procedure and timeframes specified in the Customer Contract when resolving an Invoicing Query to the Customer’s satisfaction.

  • If the Query is: an Invoicing Query or a General Query, resolve the Query in accordance with sub-clause 5.3.2 below; or a Complaint, resolve the Complaint in accordance with sub-clause 5.4 below.

  • KPI Calculation Accuracy of the Billing Management Information Reports for each Calendar Month shall be measured by: Subtracting the total volume of errors attributable to the Supplier in the Invoicing Query Log for the Calendar Month from the total number of invoices raised in the Calendar Month as listed on the “Total Invoices Report”.

  • This shall be expressed as a percentage of the total number of invoices raised in the Calendar Month as listed on the “Total Invoices Report” i.e. % accuracy of Billing Management Information Reports for the Calendar Month = (A-B) / A x 100 where A = the total number of invoices raised in the Calendar Month as listed on the “Total Invoices Report” and B = the total volume of errors attributable to the Supplier in the Invoicing Query Log for the Calendar Month.