ITSM Tool definition

ITSM Tool the Authority’s provided workflow management system for handling Incidents, Service Requests, Problems and Changes and other ITIL aligned processes; it provides a central repository for all Data relating to the Authority's Services.
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Examples of ITSM Tool in a sentence

  • The ITSM Tool software must also remember the user’s chosen language preference.

  • Application Architect: Bidder to insert name of Resource proposed in response to #M-9.2 Item # Point-Rated Criteria Max Points Point Allocation Bidder Response single instance of the proposed ITSM Tool software.

  • FR-6.18 Service Asset and Configuration Management Integration The ITSM Tool must include integration with Service Asset and Configuration Management allowing for the linking of service request records to CI records.

  • FR-8.35 Software License Management The ITSM Tool must include functionality to perform software license management including automated notification of license expiration and non-compliance and reporting, tracking and auditing FR-8.36 Costing Support The ITSM Tool must include functionality that allows for the grouping of an individual customer's/user’s assets/CIs and services to provide cost information.

  • FR-8.30 Release Support The ITSM Tool must include functionality to support release impact analysis, planning, rollout and deployment activities.

  • The ITSM Tool must include functionality for real-time reporting via graphical and configurable dashboards.

  • The ITSM Tool must provide templated workflow for pre- approved, normal and emergency change types, including pre-defined classification field values as well as tasks involved in the specific type of change.

  • FR-8.37 Lease, Warranty and Contract Management The ITSM Tool must include functionality that allows users to manage leases, depreciation schedules, warranties, and service provider contracts.

  • FR-2.2 Support for Business Line Services The ITSM Tool must include functionality that allows customers/end-users to order goods and services from various non-IT lines of business (e.g. HR, Facilities).

  • FR-8.29 Asset Tracking The ITSM Tool must include functionality that allows users to track asset status and lifecycle management such as procurement, stored, configured, deployed, active, retired and disposed stages to support release Requirement is Met (Y/N) Software Part # Reference to Product Documentation impact analysis, planning, rollout and deployment activities.

Related to ITSM Tool

  • Contract Manufacturer means a company that produces goods under contract for another company under the label or brand name of that company.

  • Development Tool Kit means a DS Offering specifically designed for application or content development. A Development Tool Kit is either identified (i) with “CAA” or “ENOVIA Studio” in the DS Offering name, or (ii) in the Transaction Document and/or the Product Portfolio. Extended Enterprise User means an employee of Customer’s affiliate(s), supplier(s) and/or customer(s) authorized to use Customer’s DS Offering for the sole and exclusive purpose of enabling the Extended Enterprise User(s) to conduct business with Customer. The use of the DS Offering by any such Extended Enterprise User(s) 1) shall be solely limited to use (a) as configured and deployed by Customer and (b) in connection with the Extended Enterprise User’s performance of services for and on behalf of Customer, and 2) shall exclude any use by Extended Enterprise User (a) for its own account or a third party’s account, or (b) for the purpose of modifying, otherwise using, maintaining or hosting the DS Offering. Extended Enterprise Users are authorized if so specified in the Product Portfolio.

  • Manufacturer means the person or body who is responsible to the approval authority for all aspects of the type approval process and for ensuring conformity of production. It is not essential that the person or body is directly involved in all stage of the construction of the vehicle, system, component or separate technical unit which is the subject of the approval process.

  • Online tool means an electronic service provided by a custodian that allows the user, in an agreement distinct from the terms-of-service agreement between the custodian and user, to provide directions for disclosure or nondisclosure of digital assets to a third person.

  • Engine Manufacturer means CFM International, Inc.