Level I Support definition

Level I Support means handling general issues or inquiries related to Customer computers, access, user rights and privileges, password resets, general “how to” user inquiries, and issues – including, but not limited to – application administration, network connectivity, and browser behavior.
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Level I Support means the following Support Services: acceptance of and response to customer inquiries, in writing, by telephone, or by electronic mail, concerning the use and operation of the ESPS Software and any possible errors or defects in the ESPS Software.
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Level I Support means those support services described on Schedule 1.16.
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Examples of Level I Support in a sentence

  • LEVEL II TECHNICAL SUPPORT Level II Technical Support will be provided by Novatel Wireless support staff directly to OpenSky Level I Support personnel to assist in the resolution of open customer issues that have not been resolved to the satisfaction of OpenSky customers during a Level I Support call.

  • Level I Support is defined as calls* originating from OpenSky customers, resellers or distributors regarding Palm Products, OpenSky Service, Wireless Service Providers, Minstrel III or Minstrel V products including but not limited to pre and post sale inquiries concerning the basic operation of the hardware and software, functionality, interoperability and capabilities of those products and services.

  • During the term of this Agreement, subject to the terms of Section 5.5, Adobe shall provide Adobe's customers with Support Services for the ESPS Software distributed by Adobe hereunder, including without limitation, (i) all Level I Support and Level II Support for the ESPS Software at first and second level assistance for such customers; and (ii) any updates to the ESPS Software to be provided by ESPS as part of Support Services to its customers.

  • Seller shall provide Level II and Level III Technical Support (as set forth in Annex A ("Technical Support")), and training to Buyer's designated service technicians to enable Buyer to provide Level I Support and engineering support at Buyer's facilities to enable Buyer to support the Modems, including the details of modem functionality and design required for detection and correction of bugs or failures.

  • Seller shall provide Level II and Level III Technical Support (as described in Annex C), and training to Buyer's designated service technicians to enable Buyer to provide Level I Support and engineering support at Buyer's facilities to enable Buyer to support the Modems, including the details of modem functionality and design required for detection and correction of bugs or failures .

  • LEVEL II TECHNICAL SUPPORT: Level II Technical Support shall be provided by Novatel support and engineering staff and includes, but is not limited to, providing assistance in resolving any outstanding Level I Support issues and questions.

  • For purposes of this Agreement Level I, II and II maintenance and support are defined as follows: Level I Support - Partner shall take initial Customer calls and work to investigate, diagnose and repair the problem or error that the Customer is experiencing based on a list of known issues.

  • Seller shall provide Level II and Level III Technical Support (as described in Annex C), and training to Buyer's designated service technicians to enable Buyer to provide Level I Support and engineering support at Buyer's facilities to enable Buyer to support the Modems, including the details of modem functionality and design required for detection and correction of bugs or failures.

  • Up to three (3) contacts from Customer’s Level I Support will escalate system‐related issues to Service Provider for Level II assistance.

  • Level I Support means front-line support including: ongoing maintenance and monitoring; ensuring that the device is properly installed, powered and connected; configuring RF-related and networking-related parameters’ verification of network connectivity; field replacement of defective units; or providing on-site assistance to second-level and third-level support staff, as needed.


More Definitions of Level I Support

Level I Support means receipt and management of all customer support calls, and provision of fixes for known problems.
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Level I Support means support that is provided as the entry point for inquiries or problem reports. If Level I personnel cannot resolve the inquiry or problem, the inquiry or problem is directed to the appropriate personnel or third party for resolution.
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