Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.
Child support services means any civil, criminal or administrative action taken by the Division of
Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.
Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.
Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.
SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.
Maintenance and Support Services means the services provided by Contractor under Appendix F.
SDR means a Special Drawing Right as defined by the International Monetary Fund.
Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.
Child support order means a support order for a child, including a child who has attained the age of majority under the law of the issuing state or foreign country.
Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.
Distribution Services means the service of distribution, as defined in section 5 of the Act;