Maintenance and Support Plan definition

Maintenance and Support Plan or “Plan” means the Basic Plan or Elite Plan, as applicable, purchased by you with the initial and/or any additional software purchases, and that includes (1) the Software Update entitlement referred to in Section 5 below and (2) Technical Support services made available by Attachmate during the Maintenance and Support Term, as further specified on the Maintenance and Support Program Page, in exchange for your payment of the applicable Plan fee and agreement to these terms and conditions.
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Examples of Maintenance and Support Plan in a sentence

  • If Customer desires Verint to install and configure any Updates, or Verint provides Services as a result of any conditions specified in Section 4.2 or 4.3, or otherwise provides support services to Customer outside the scope of services specified for Customer’s applicable Maintenance and Support Plan, Verint may charge Customer for such services at Verint’s then current Professional Service Fee rate.

  • TSP shall perform such maintenance and repair in accordance with the provisions of the approved Maintenance and Support Plan and in accordance with the approved Safety Plan, Quality Management Plan, Configuration and Change Management Plan, and Maintenance of Traffic Plan, and other requirements of the Contract Documents.

  • This support offering is called the Software Maintenance and Support Plan (“SMS Plan”).

  • The Contractor shall develop a Maintenance and Support Plan which details the organization and activities necessary to provide operational support for S-BSS throughout the Warranty period.

  • As part of the Annual Maintenance and Support Plan, Deccan will provide technical support via phone during normal business hours 0900 to 1700 Pacific Time , Monday through Friday, with the exception of Deccan-observed holidays.

  • Customer pays a subscription fee that includes, for the specified license term, (1) the applicable licenses to the SuccessMaker software, (2) hosting services, and (3) the benefits of ▇▇▇▇▇▇▇’▇ Software Maintenance and Support Plan for the SuccessMaker software (as described in Section 2.2.5 of the Support and Services Policies).

  • The fee paid for such hosting services also includes the benefits of ▇▇▇▇▇▇▇’▇ Software Maintenance and Support Plan for the SuccessMaker software (as described in Section 2.2.5 of the Support and Services Policies).

  • During the time period for which the MSP is active, Imagine That! will provide Technical Support and make available electronic Updates to the Software, as detailed in the ExtendSim Software Maintenance and Support Plan.

  • Verint’s obligations with respect to each End User shall be in accordance with the terms and conditions of the Maintenance and Support Plan applicable to the Support level applicable to that End User, and Reseller shall ensure the End User has agreed to those terms and conditions.

  • Deltagen shall perform such installation, maintenance and support in accordance with the Installation Maintenance and Support Plan attached as Exhibit C.