Major Incidents definition

Major Incidents means an incident that causes a serious interruption to business activities across multiple users.
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Major Incidents means any event or incident that is notifiable to Alberta Environment, Environment Canada or Alberta Health Services which presents a threat to public health or the environment, including Boil Water Advisories, Water Usage Advisories, any other public health warning and any environmental pollution event or incident;
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Examples of Major Incidents in a sentence

  • Effectively execute Major Problem Reviews associated with all Major Incidents that arise or may arise out of the Services, in compliance with the processes defined in the Service Management Manual.

  • P2 - Major Incidents 2 hrs 4 hrs Examples include: ● Reduction in capacity handling or traffic measurement function.

  • SOURCES Includes all Major Incidents where a Severity 1 service restoration incident has been identified.

  • In addition for any Priority One incident that the team raise, an automated alert describing the incident details, customer name and who is owning the resolution is sent to the Service Operational Management team, Service Delivery Manager, Account Manager and the Directors at Freedom to ensure maximum visibility and transparency of Major Incidents.

  • The Provider shall report, within twenty-four (24) hours of occurrence, any Major Incidents which may impinge on the delivery of Services specified by this Arrangement where such Incidents have significant implications for the contractual and service relationship between the parties.

  • Develop and document the standard process for managing Major Incidents (the highest level of prioritization according to the agreed prioritization model) from identification through closure.

  • Actively participate in Major Problem Reviews associated with all Major Incidents that arise or may arise out of the Services.

  • Work with DIR and DIR Customers to document the standard process for managing Major Incidents.

  • Contractor shall identify Major Incidents by their impact or potential impact on the Customer, and by the urgency and priority of the Incident.

  • Support and initiated the additional treatment of Major Incidents with the MSI as appropriate.