Municipality Fees’ definition
Municipality Fees’ means published municipality fees determined by the relevant municipality from time to time; ‘Net Metering’ means an arrangement of energy metering under which rooftop solar system installed at a Customer premise delivers solar power simultaneously with the power supplied by TAQA Distribution to that premise and the net consumption after off-setting the power generated by the solar power system is measured and displayed for the applicable billing period. ‘Normal Business Hours’ means 07:30-15:00 any Monday to Friday which is not a public holiday in the public sector in the Emirate of Abu Dhabi. ‘Our Representatives’ means any of our employees, contractors or agents who are acting on our behalf or with our authority. ‘Person’ means either a legal entity or an individual who is at least 18 years of age. ‘Premises’ means your premises or any other location we provide you with Supply. ‘Relevant Law’ means any laws, regulations, industry rules, standards and codes of practice applying from time to time in the Emirate of Abu Dhabi. ‘Recycled Water’ means treated liquid effluent produced by a wastewater treatment system or facility that is suitable for reuse and does not comply with the Water Quality Regulations for human use. ‘Supply’ means supply of electricity or water or both (as the case may be) ‘TAQA Distribution’ means Abu Dhabi Distribution Company PJSC, trading as TAQA Distribution. ‘Terms and Conditions’ means the current terms and conditions applying. ‘Third Party Assets’ means any equipment, property, device, pipe, wiring or other item not owned or controlled by us. ‘Water’ means Wholesome Water and/or Recycled Water (as the case may be). ‘Wholesome Water’ means water that is in compliance with the Water Quality Regulations and is supplied for drinking, washing, cooking or food production. ‘Working Day’ means a day other than Saturday, Sunday or a public holiday in the public sector in the Emirate of Abu Dhabi. Dealing with Customer Complaints Guidelines of the applicable principles Dear Customer TAQA Distribution’s commitment to supplying you with the best services represents the core of its business interests. The following guidelines highlight TAQA Distribution’s policy of handling complaints and assure you of getting a response thereto within a maximum period of 2 weeks. Our Complaint Handling System aims to:
Municipality Fees’ means published municipality fees determined by the relevant municipality from time to time;