Net Promoter Score definition

Net Promoter Score means a measure of customer satisfaction on a scale of 0-9.
View Source
Net Promoter Score means a market research metric ranging from -100 to +100, which is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product or a service to a friend or colleague.
View Source
Net Promoter Score means a score calculated on an index ranging from negative 100 to 100 that measures the willingness of individuals to recommend a company or its products to others. It is used as a proxy for gauging overall satisfaction levels and loyalty to a product, company or workplace;
View Source

Examples of Net Promoter Score in a sentence

  • The surveys shall utilize a Net Promoter Score (NPS) tool to gauge customer retention and loyalty.

  • Annual improvement plans across Academic and other Support Service areas are put in place and informed by customer insights such as Net Promoter Score surveys and Subject and Lecturer Evaluation surveys.

  • Tandem may provide to the Subcontractor at the end of each month a report setting out the Subcontractor’s results against the KPIs. As at the date of this FOM those details will include (but are not limited to): Completion of Work Orders by Time for Completion Field Net Promoter Score Quality audits conducted by the Client or Tandem and number of non-conformances A Tandem FCM may also, from time to time, provide KPI compliance data to the Subcontractor.

  • The Net Promoter Score is displayed in real time on the ECHO Extranet.

  • Our 2022 survey resulted in a Net Promoter Score in the “Great” range as compared to similar organizations.

  • Schindler measures contract success in three main ways: - Year over year revenue growth - Repeat customer business and portfolio growth - Customer satisfaction (Net Promoter Score) The Sourcewell contract continues to be a tremendous success in all these areas.

  • By: Name: [Name] Title: Date: The Participant’s Target Award is $ and the Earned Cash Award will be based % on the Company’s attainment of the Adjusted E-NCI Target (as defined below), % on the Company’s attainment of the Patient Satisfaction Net Promoter Score (“NPS”) Target (as defined below) and % on the Company’s attainment of the New Investments Performance Target (as defined below) (collectively, the “Performance Goal”).

  • We have a full Technical Support Staff on the phone and they have the highest Net Promoter Score in the Industry (that we are aware of).

  • The improvement for (ii) will be determined by comparing the Net Promoter Score in the Measurement Period to the Net Promoter Score in the Baseline Period.

  • Additionally, this was an increase in our Net Promoter Score since our last customer survey in 2020, when we scored 73.


More Definitions of Net Promoter Score

Net Promoter Score means a measure of customer satisfaction calculated based on responses to the question “How likely would you be to recommend RAC to friends or relatives?”.
View Source