Non-critical incident definition
Non-critical incident means any occurrence or event within the grounds of the facility, or involving staff, volunteers, youth or visitors or that has an impact on the safety, well-being, functioning or security of the facility or staff, volunteers, youth or visitors that is not required to be reported to SCOC but is required to be reported by OCFS.
Non-critical incident means a reportable incident that has not resulted in observable physical, mental, or emotional harm to a service recipient (adverse outcome); and does not present a significant or immediate threat to the health and safety of DDDS service recipients or are correctable issues not likely to cause immediate or significant harm or injury. This includes all incidents not classified as a critical incident such as: minor physical injuries, errors administering medications not identified as critical by the prescriber, service recipients not receiving preferred choice of foods, and other correctable issues not likely to cause immediate or significant harm or injury.
Non-critical incident is defined as a Support Incident other than a Critical Incident. In the case of Critical Incidents, Customer must allocate appropriate resources to sustain a continuous effort 24 hours a day to resolve Critical Incidents and Customer's management must be notified. If Customer does not perform these actions, the incident will be reclassified as a Non-Critical Support Incident. NSB will provide continuous effort to resolve Critical Incidents 24 hours a day and senior managers at NSB are notified. Only Customers with a Gold or Platinum Plan can submit Critical Incidents to NSB unless otherwise specified on a separate licensing agreement.