Normal Support definition

Normal Support means the development and provision of Service Packs, Updates and Patches and Fixes necessary to maintain the software in substantial conformance with the Documentation.
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Normal Support means provision of support by a Sawmill Technical Services Engineer and appropriate engineering resources to provide Fixes and error correction during the life cycle of the Licensed Software.
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Examples of Normal Support in a sentence

  • Service Requests To request support during Normal Support Hours, the following points of contact will be used: Business Support Team 000-000-0000 xxxxxxxxxxxxxxxxxx@xxxxx.xxx xxxxx://xxx.xxxxx.xxx/business-team/ Student Support Team 000-000-0000 xxxxxxxx@xxxxx.xxx xxxxx://xxx.xxxxx.xxx/student-team/ Print Operations Team 425-349-6666 xxxxx@xxxxx.xxx xxxxx://xxx.xxxxx.xxx/operations-team/ Response Times NWRDC maintains a phone/e-mail support administrator during normal working hours.

  • Initial Response Arapahoe County has a staffed service desk during Normal Support Hours.

  • Oracle will make available Support Services access during Normal Support Hours for the Customer to report Incidents and receive assistance.

  • Arapahoe County will make its best effort to respond within 6 business hours during Normal Support Hours.

  • Arapahoe County will make its best effort to respond within 10 minutes during Normal Support Hours and 30 minutes after hours.

  • Low Severity Normal Support Hours Description Negligible impact to functionality.

  • Medium Severity Normal Support Hours Description Partial or non-critical loss of functionality.

  • Arapahoe County will make its best effort to respond within 2 hours during Normal Support Hours and 4 hours after hours.

  • Our Security Operations Centre will operate via telephone or remotely or at the equipment location during our Normal Support Hours.

  • High Severity Normal Support Hours Description Major functionality is severely impaired for all Users or a subset of users.

Related to Normal Support

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Financial Support means any loans, guarantees, Security or other financial assistance (whether actual or contingent).

  • Natural Supports or "Natural Support System" means resources and supports (e.g. relatives, friends, neighbors, significant others, roommates, or the community) who are willing to voluntarily provide services to an individual without the expectation of compensation. Natural supports are identified in collaboration with the individual and the potential "natural support". The natural support is required to have the skills, knowledge, and ability to provide the needed services and supports.

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Collateral Support means all property (real or personal) assigned, hypothecated or otherwise securing any Collateral and shall include any security agreement or other agreement granting a lien or security interest in such real or personal property.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Financial Support Direction means a financial support direction issued by the Pensions Regulator under section 43 of the Pensions Xxx 0000.

  • Individual Support Plan means a document in writing (as amended from time to time) between You and a Service User, their family, guardian, advocate or financial manager about the disability services to be delivered to the Service User and how those services will be delivered to meet the Service User’s identified goals;

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • National Medical Support Notice or “NMSN” shall mean a notice that contains the following information:

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Family support services means providing opportunities for

  • Spousal support order means a support order for a spouse or former spouse of the obligor.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.