Not Upheld definition
Not Upheld. – this means the investigation into the complaint has not found the Council at fault. The complaint response will explain our reasons for this decision.
Not Upheld. – This usually means that the investigation into the complaint has not found the council at fault. This is explained carefully and thoroughly in writing with appropriate reasons for this conclusion.
Not Upheld. – This normally means that the complaint was investigated but no fault was found. We would explain carefully and thoroughly our reasons for our conclusion.
More Definitions of Not Upheld
Not Upheld. – This normally means that the complaint is not valid however, as we do allow people to state their dissatisfaction with a service, we record such complaints and investigate in the same way. We would explain carefully and thoroughly our reasons for our conclusion, with a possible apology for causing any stress to the complainant.