Patches and Bug Fixes definition
Patches and Bug Fixes means any minor change made by VERITAS to the Software Product, including changes made for purposes of maintaining operating system and database system compatibility, error correction, workarounds and patches (designated sequentially by VERITAS as "Version 1.1.1", "Version 1.1.2" etc.).
Patches and Bug Fixes or “Fix” shall mean any change made by Flowerfire to the Licensed Software, including changes made for purposes of maintaining operating system and database system compatibility, error correction, and workarounds that establishes or restores substantial conformity with the applicable published Documentation delivered as part of the Licensed Software.
Patches and Bug Fixes or “Fix” shall mean any change made by Cristie to the Licensed Software, including changes made for purposes of maintaining
Examples of Patches and Bug Fixes in a sentence
Developer will provide hotline phone support and Patches and Bug Fixes for the prior Version of the Product for twelve (1 2) months after a new Version of the Product becomes available on the Designated Platform.
So long as Customer is in compliance with its obligations hereunder, Customer will be provided with Versions, Patches and Bug Fixes for the service term of this Agreement.
More Definitions of Patches and Bug Fixes
Patches and Bug Fixes means any minor change made by AUSPEX to the Software, including changes made for purposes of maintaining operating system and database compatibility, error correction and Workarounds.
Patches and Bug Fixes means any minor change made by Qualix to the Product, including changes made for purposes of maintaining Operating System and data base system compatibility, error correction, workarounds and patches (designated sequentially by Qualix as "Version 1.1.1", "Version 1.1.2", etc.). "Reproducible" means a repeatable test case which isolates a particular behavior on the Operating System. 2.0 CUSTOMER SUPPORT SERVICES Customer Support Service. Support for the Product and terms specified in this product will consist of technical assistance provided by Qualix support engineers to Customer for Customer's support of Product, for the term of the License Agreement. Qualix agrees to provide such support to Customer's sites for the terms stated above. For the severity of Product defect(s) described in Section 2.2 below, such support will consist of the services described in Section 2.3 below. Severity Level Designation. Problems, defects and malfunctions in a Qualix Product will be categorized as follows: ▇-▇ (▇) ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇. Severity Level 1 represents a mutually reproducible emergency condition which makes the use or continued use of any one or more functions impossible. The condition requires an immediate solution that is not already available. Response time: 2 hours from Customer's initial call. (e) Severity ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇ represents a mutually reproducible condition. The software may be causing system failures or destroying data and the customer is unable to perform work-around and cannot proceed with the intended use of the software. Response time: 2 hours from Customer's initial call. (f) Severity Level 3. Severity Level 3 represents a mutually reproducible limited problem condition that is not critical in that no loss of data occurs and which may be circumvented or avoided on a temporary basis by the Customer. Response time: 5 to 10 hours from Customer's initial call. (g) Severity Level 4. Severity Level 4 represents minor problem conditions or documentation errors which are easily avoided or circumvented by the Customer. Additional requests for new feature suggestions, which are defined as new functionality in existing Product are also classified as Severity Level 4. Response time: 24 hours from Customer's initial call.
Patches and Bug Fixes means any minor change made by VERITAS to the Software Product, including changes made for purposes of maintaining operating system and database system compatibility, error correction, workarounds and patches (designated sequentially by VERITAS as "Version 1.1.1", "Version 1.1.2" etc.). 1.4 "1st Level Support" means the initial response (and any follow-up response as appropriate) to an End User initiated support request. 1st Level Support includes call logging, initial information gathering, verification of entitlement to support, answering product installation, configuration or usage questions, and problem isolation, identification, and replication. 1st Level Support may also include providing standard fixes and workarounds to known problems. 1.5 "2nd Level Support" means technical support staff performs problem isolation, identification, and replication; and/or providing standard fixes and workarounds to known problems; providing remedies for both new and known complex problems. 1.6 "3rd Level Support" means backup engineering and technical support staff isolates a problem/error and implements a solution, including, but not limited to, a Software Product change.