Priority 2 Issue definition

Priority 2 Issue means a User is unable to operate the Core Functionality on a production instance of the Cloud Offering using the User’s then current username and password.
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Priority 2 Issue means a significant Issue in the Maintained Software which results in inconvenience to users of the Maintained Software, but for which a workaround or avoidance procedure is available
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Priority 2 Issue means a User is unable to operate the Core Functionality on a production instance of the Service using the User’s then current username and password.
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Examples of Priority 2 Issue in a sentence

  • A Priority 1 Issue may not be reported both as a Priority 1 and a Priority 2 Issue.

  • A Priority 2 Issue occurs when Users are unable to operate the Core Functionality on a production instance of the Appian Software using the User’s then current username and password.

  • High (Priority 2): Issue is severe, but there is a work around or intermediary action the City can take.

  • Within two hours of the Notification Tmware shall allocate a Priority Level to the Notification but if the Customer is of the view that the Notification falls within Priority 1 Issue or Priority 2 Issue this must be communicated as part of the Notification and must be followed up by a call to the Support Contact Number by the Customer to notify us of this Priority Level.

  • If the Priority Level is a Priority 2 Issue the Tmware support team will contact the customer within 30 minutes of the Reference Number being issued.


More Definitions of Priority 2 Issue

Priority 2 Issue an error in the System (or part thereof) that causes a serious impact on its operation but the Customer is able to implement manual processes in the interim. Priority 3 Issue: all other matters or Issue not classed as a Priority 1 Issue, Priority 2 Issue or a Priority 4 Issue.
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