Priority Support Services definition

Priority Support Services means support services relating to the Use of the CleanTelligent Subscription Services by Client and its Access Agents provided by CleanBrain or its designees, directly or indirectly, which includes all Basic Support Services plus (a) customized and strategic Implementation Services to Client and its Access Agents, (b) ongoing Phone/Email/Webinar/Chat Support with a three (3) business hour or less response time for the initial response of each new request or message from Client or its Access Agents, (c) unlimited Admin Assist Services, (d) group webinar trainings customized to Client for Client and its Access Agents, (e) customized training videos, and (f) quarterly usage reviews and evaluations, all as determined by CleanBrain from time to time in its sole discretion. Client must choose the one (1) year Term on the Online CleanTelligent Order Form in order to purchase Priority Support Services from CleanBrain.
Sample 1
Priority Support Services means support services relating to the Use of the CleanTelligent Subscription Services by Client and its Users provided by CleanBrain or its designees, directly or indirectly, which includes all Basic Support Services plus (a) customized and strategic Implementation Services to Client and its Users, (b) ongoing Phone/Email/Webinar/Chat Support with a three (3) business hour or less response time during the hours Phone/Email/Webinar/Chat Support is available for the initial response of each new request or message from Client or its Users, (c) unlimited Admin Assist Services, (d) group webinar trainings customized to Client for Client and its Users, (e) customized training videos, and (f) quarterly usage reviews and evaluations, all as determined by CleanBrain from time to time in its sole discretion. Client must choose the annual billing period in order to purchase Priority Support Services from CleanBrain.
Sample 1
Priority Support Services means support services relating to the Use of the CleanTelligent Subscription Services and/or the use of the other services and/or products provided by CleanBrain or its designees, directly or indirectly, to Client and/or its Users by Client and its Users, which includes all Basic Support Services plus (a) customized and strategic Implementation Services to Client and its Users, (b) ongoing Phone/Email/Webinar/Chat Support with a three (3) business hour or less response time during the hours Phone/Email/Webinar/Chat Support is available for the initial response of each new request or message from Client or its Users, (c) unlimited Admin Assist Services, (d) group webinar trainings customized to Client for Client and its Users, (e) customized training videos, and (f) quarterly usage reviews and evaluations, all as determined by CleanBrain from time to time in its sole discretion. Client must be paying User License Fees for a minimum of an annual billing period in order to purchase Priority Support Services from CleanBrain.
Sample 1

Examples of Priority Support Services in a sentence

  • If Client chooses to purchase Priority Support Services from CleanBrain, Client shall pay Priority Support Fees to CleanBrain as set forth in Exhibit B to this Agreement.

  • No employee, agent, representative, affiliate, or Sales Contractor of CleanBrain, or CleanBrain Employees, has authority to bind CleanBrain to any oral representations or warranty concerning the Software, CleanTelligent Subscription Services, Documentation, Phone/Email/Webinar/Chat Support, CleanTelligent Knowledge Base, Implementation Services, Admin Assist Services, Basic Support Services, Priority Support Services, Business Intelligence/Visualizer Services, or any other services hereunder.

  • Details for Priority Support are described in the Priority Support Services Description at xxxxx://xxx.xxxxxxxxx.xxx/legal, which is incorporated herein by this reference.

  • Client must choose the one (1) year Term on the Online CleanTelligent Order Form in order to purchase Priority Support Services from CleanBrain.

  • Client must choose the one (1) year Term on the Online ServiceLink Order Form in order to purchase Priority Support Services from CleanBrain.

  • Because of this condition, new service objectives (e.g., recurring web application penetration testing every 90 days) and improved service quality commitments (e.g., account creation in less than 4 hours as compared to next day) will be offered by the vendor.

  • CleanBrain or its designees, directly or indirectly, may provide other services and/or products for Client to purchase from time to time including, but not limited to, Priority Support Services, Business Intelligence/Visualizer Services, Child Account Services, White Label Branding, Jumpstart University, On-Site Training, and Admin Assist Services.

  • CleanBrain or its designees, directly or indirectly, may provide optional services for Client to purchase from time to time including, but not limited to, Priority Support Services, Business Intelligence/Visualizer Services, Child Account Services, White Label Branding, Jumpstart University, On-Site Training, and Admin Assist Services.

  • Notwithstanding the foregoing, Client must choose the annual billing period option in order to purchase Priority Support Services from CleanBrain.

  • If specified on a Service Order, Company will provide Premium or Priority Support Services to assist Customer with ongoing steady state support of the Akamai Services.

Related to Priority Support Services

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Community support services means services authorized,

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Collection Services means all the activities, including those conducted at Events and Depots operated by or on behalf of the Collector, for the purpose of receiving, classifying, packing, storing and transferring Automotive HSP onto transportation vehicles, including the manifesting of the Automotive HSP prior to transportation from the Event or Depot;

  • Outsourcing facility means a facility that is engaged in the compounding of sterile drugs and is currently registered as an outsourcing facility with the U.S. Secretary of Health and Human Services and that complies with all applicable requirements of federal and state law, including the Federal Food, Drug, and Cosmetic Act.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Services Provider means a natural or legal person who holds a Dental Services Contract;

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Program services means services that include all of the following provided they are pursuant to a program agreement: program needs assessment and development, job task analysis, curriculum development and revision, instruction, instructional materials and supplies, computer software and upgrades, instructional support, administrative and student services, related school to career training programs, skill or career interest assessment services and testing and contracted services.

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Implementation Services means the supply, configuration and programming of Customer Equipment and/or Services and training where set out in an Order.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Banking Services Provider means any Lender (other than a Defaulting Lender) or Affiliate of a Lender (other than a Defaulting Lender) that provides Banking Services to any Credit Party.