Priority Support Services definition

Priority Support Services means support services relating to the Use of the CleanTelligent Subscription Services by Client and its Access Agents provided by CleanBrain or its designees, directly or indirectly, which includes all Basic Support Services plus (a) customized and strategic Implementation Services to Client and its Access Agents, (b) ongoing Phone/Email/Webinar/Chat Support with a three (3) business hour or less response time for the initial response of each new request or message from Client or its Access Agents, (c) unlimited Admin Assist Services, (d) group webinar trainings customized to Client for Client and its Access Agents, (e) customized training videos, and (f) quarterly usage reviews and evaluations, all as determined by CleanBrain from time to time in its sole discretion. Client must choose the one (1) year Term on the Online ServiceLink Order Form in order to purchase Priority Support Services from CleanBrain.
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Priority Support Services means support services relating to the Use of the CleanTelligent Subscription Services by Client and its Users provided by CleanBrain or its designees, directly or indirectly, which includes all Basic Support Services plus (a) customized and strategic Implementation Services to Client and its Users, (b) ongoing Phone/Email/Webinar/Chat Support with a three (3) business hour or less response time during the hours Phone/Email/Webinar/Chat Support is available for the initial response of each new request or message from Client or its Users, (c) unlimited Admin Assist Services, (d) group webinar trainings customized to Client for Client and its Users, (e) customized training videos, and (f) quarterly usage reviews and evaluations, all as determined by CleanBrain from time to time in its sole discretion. Client must choose the annual billing period in order to purchase Priority Support Services from CleanBrain.
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Priority Support Services means support services relating to the Use of the CleanTelligent Subscription Services and/or the use of the other services and/or products provided by CleanBrain or its designees, directly or indirectly, to Client and/or its Users by Client and its Users, which includes all Basic Support Services plus (a) customized and strategic Implementation Services to Client and its Users, (b) ongoing Phone/Email/Webinar/Chat Support with a three (3) business hour or less response time during the hours Phone/Email/Webinar/Chat Support is available for the initial response of each new request or message from Client or its Users, (c) unlimited Admin Assist Services, (d) group webinar trainings customized to Client for Client and its Users, (e) customized training videos, and (f) quarterly usage reviews and evaluations, all as determined by CleanBrain from time to time in its sole discretion. Client must be paying User License Fees for a minimum of an annual billing period in order to purchase Priority Support Services from CleanBrain.
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Examples of Priority Support Services in a sentence

  • If Client chooses to purchase Priority Support Services from CleanBrain, Client shall pay Priority Support Fees to CleanBrain as set forth in Exhibit B to this Agreement.

  • No employee, agent, representative, affiliate, or Sales Contractor of CleanBrain, or CleanBrain Employees, has authority to bind CleanBrain to any oral representations or warranty concerning the Software, CleanTelligent Subscription Services, Documentation, Phone/Email/Webinar/Chat Support, CleanTelligent Knowledge Base, Implementation Services, Admin Assist Services, Basic Support Services, Priority Support Services, Business Intelligence/Visualizer Services, or any other services hereunder.

  • Client must choose the one (1) year Term on the Online CleanTelligent Order Form in order to purchase Priority Support Services from CleanBrain.

  • Details for Priority Support are described in the Priority Support Services Description at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/legal, which is incorporated herein by this reference.

  • Notwithstanding the foregoing, Client must choose the annual billing period option in order to purchase Priority Support Services from CleanBrain.

  • CleanBrain or its designees, directly or indirectly, may provide other services and/or products for Client to purchase from time to time including, but not limited to, Priority Support Services, Business Intelligence/Visualizer Services, Child Account Services, White Label Branding, Jumpstart University, On-Site Training, and Admin Assist Services.

  • The purchase of Priority Support Services will not obligate Xtremesoft to provide support outside of designated normal business hours for issues designated as Priority 3 – 5.

  • If Licensee has purchased Priority Support Services (by payment of the additional fee set forth on Exhibit A), Xtremesoft will provide the telephone support services described in subsection A above, on the terms and conditions therein set forth, twenty four hours per day, seven days a week (24 x 7) other than holidays generally recognized in Massachusetts, for any issues designated as Priority 1 as set forth in subsection F below.

  • CleanBrain or its designees, directly or indirectly, may provide optional services for Client to purchase from time to time including, but not limited to, Priority Support Services, Business Intelligence/Visualizer Services, Child Account Services, White Label Branding, Jumpstart University, On-Site Training, and Admin Assist Services.

  • Client must choose the one (1) year Term on the Online ServiceLink Order Form in order to purchase Priority Support Services from CleanBrain.