Product Assistance definition
Product Assistance means assistance provided by BNYM personnel regarding the Licensed System, including regarding its impact on other software, functionality, usage and integration.
Examples of Product Assistance in a sentence
BNY agrees to use commercially reasonable efforts to provide requested training and Product Assistance for Company's personnel at BNY's facilities or at Company's facilities in connection with access to and use of the Licensed System and subsequent Updates, as reasonably requested by Company, at BNY 's then-current charges and rates for such services.
All reasonable travel and out-of-pocket expenses incurred by BNY personnel in connection with and during such training or Product Assistance shall be borne by Company upon pre-approval in writing.