regulatory complaint definition
regulatory complaint means a complaint, or any part of a complaint, made under section 57B of the Act, suggesting that a licensed provider is failing or has failed to have regard to the regulatory objectives (described in section 1 of the 2010 Act), adhere to the professional principles (described in section 2 of the 2010 Act), comply with its approved regulator’s regulatory scheme or comply with the terms and conditions of its licence.