Relevant Complaint definition
Examples of Relevant Complaint in a sentence
This Part sets out the procedure that will apply to a complaint that the IA has assessed as a Relevant Complaint.
Once a Relevant Complaint is made and a Complaints Handling Process has been determined by the IA, the IA will notify GA of the Relevant Complaint and the Complaints Handling Process to be applied.
Such resources with contact information shall include: • Responsible Person(s) for programs and ministries with vulnerable adults;• Clergy in charge of a congregation;• Wardens;• Bishop;• Intake Officer(s); and• PA Adult Protective Services.
All Relevant Complaints will be dealt with through a formal Complaints Handling Process (refer to Attachment C1 in this Policy) to be determined for each Relevant Complaint by the IA based on the nature of the Relevant Complaint and GA's rules and regulations, and may involve an external investigation undertaken by SIA.
There will be times when a Relevant Complaint will need to be investigated.