Reporting Service Levels definition

Reporting Service Levels. ("RSLs") - these measure Exult's performance of the Services using a range of quantitative and qualitative Service Levels. Each Country Transition Plan shall define the process by which the Services shall be transitioned from the BPA Service Delivery Model to the Exult Service Delivery Model. The impact of the transition to the Leveraged Operations shall be assessed and any changes to Service Levels, including KPIs, shall be agreed in accordance with Schedule L, Change Management. The process for initially establishing these Service is described in Section 3, Process. Principles governing Service Levels are documented in the Framework Agreement, Schedule B, Service Levels. 3 PROCESS Following the Commencement Date of each Country Agreement and before the Process Take On Date, the parties shall determine and agree the Service Levels that shall be included in Schedule B, Service Levels, of the Country Agreement. In addition, the appropriate measurement tools and reporting process for each Service Level shall be identified. The timeframe to determine the Service Levels, the measurement tools and the reporting process shall be documented in the applicable Country Transition Plan.
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Reporting Service Levels. ("RSLs") - these measure Exult's performance of the Services using a range of quantitative and qualitative Service Levels. Each Country Transition Plan shall define the process by which the Services shall be transitioned from the BPA Service Delivery Model to the Exult Service Delivery Model. Change Control Management shall be used to assess and agree to what changes shall be made to the Service Levels, including KPIs, to account for the impact of the Transition to Leveraged Operations. The process for initially establishing these Service Levels is described in Section 3, Process. 2 PRINCIPLES GOVERNING SERVICE LEVELS
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Reporting Service Levels means the quantitative and qualitative performance levels for the Services as described in a Schedule to the applicable Service Agreement. “Required [***]* Audits” has the meaning set forth in Section 17.03 (a).
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Examples of Reporting Service Levels in a sentence

  • Provider will report on such Reporting Service Levels as set forth below.

  • Service level rebates apply in the unlikely event we cannot meet the Fault Reporting Service Levels, and amount to a percentage rebate of monthly access link charges (for the month following the breach of the above response and restoration targets).

  • After the conclusion of the Limited Add Period, courses may be added only with the approval of the Committee on Academic Standing.

  • Our Standard Fault Reporting Service Levels are as follows: Service Coverage Period Response Time Restoration Target ALL 8am – 5pm Business Days 60 minutes 12 hours Extended Fault Reporting Coverage, which incurs an additional monthly fee of $250.00 includes the following Service Levels: Service Coverage Period Response Time Restoration Target ALL 24 hours per day, 7 days per week 60 minutes 4 hours You are eligible for a rebate when a restoration time exceeds a restoration target.

  • Exult shall report on and provide such data as is necessary to support the Reporting Service Levels set forth in Schedule B to the Service Agreements.


More Definitions of Reporting Service Levels

Reporting Service Levels means the quantitative and qualitative performance levels for the Services as: (i) described in Schedule B; and (ii) as may be set forth in an Assigned Agreement (or any replacement or successor thereto).
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Reporting Service Levels means the quantitative and qualitative performance levels used to measure Exult's performance of services as further described in Schedule B to the Services Agreement.
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Reporting Service Levels. ("RSLs"): These measure Exult's performance of the Services using a range of quantitative and qualitative Service Levels. The process for initially establishing these Service is described in Section 3, Process. 2 PRINCIPLES GOVERNING SERVICE LEVELS
Sample 1
Reporting Service Levels means the quantitative and qualitative performance levels used to measure Service Provider's performance of Customer Services as further described in Schedule B.
Sample 1

Related to Reporting Service Levels

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Reporting Service means Bloomberg LP or if that service is not then reporting the relevant information regarding the Common Stock, a comparable reporting service of national reputation selected by a Majority in Interest of the Holders and reasonably acceptable to the Company.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Monthly Reporting Period The period, which period the Administrator has the right to change as provided in Section 3.05(d) of this Agreement, during which servicers report Mortgage payments to the Administrator, generally consisting of:

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • Reliability Standard means a requirement to provide for reliable operation of the bulk power system, including without limiting the foregoing requirements for the operation of existing bulk power system facilities, including cybersecurity protection, and the design of planned additions or modifications to such facilities to the extent necessary for reliable operation of the bulk power system, but shall not include any requirement to enlarge bulk power system facilities or to construct new transmission capacity or generation capacity.

  • Root Cause Analysis Report means a report addressing a problem or non-conformance, in order to get to the ‘root cause’ of the problem, which thereby assists in correcting or eliminating the cause, and prevent the problem from recurring.

  • Reporting Servicer As defined in Section 11.13.

  • Regulatory Information Service means a regulatory information service as defined in the FCA Handbook;

  • Reporting Subcontractor With respect to the Master Servicer or the Trustee, any Subcontractor determined by such Person pursuant to Section 11.08(b) to be "participating in the servicing function" within the meaning of Item 1122 of Regulation AB. References to a Reporting Subcontractor shall refer only to the Subcontractor of such Person and shall not refer to Subcontractors generally.

  • Testing service means a national testing service selected by the board.

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • NERC Reliability Standards means the most recent version of those reliability standards applicable to the Generating Facility, or to the Generator Owner or the Generator Operator with respect to the Generating Facility, that are adopted by the NERC and approved by the applicable regulatory authorities, which are available at xxxx://xxx.xxxx.xxx/files/Reliability_Standards_Complete_Set.pdf, or any successor thereto.

  • Reporting Requirement By January 31, 2017, the District will provide for OCR’s review and approval the Web Accessibility Policy drafted consistent with Item 1.