Reporting Service Levels definition

Reporting Service Levels. ("RSLs") - these measure Exult's performance of the Services using a range of quantitative and qualitative Service Levels. Each Country Transition Plan shall define the process by which the Services shall be transitioned from the BPA Service Delivery Model to the Exult Service Delivery Model. The impact of the transition to the Leveraged Operations shall be assessed and any changes to Service Levels, including KPIs, shall be agreed in accordance with Schedule L, Change Management. The process for initially establishing these Service is described in Section 3, Process. Principles governing Service Levels are documented in the Framework Agreement, Schedule B, Service Levels. 3 PROCESS Following the Commencement Date of each Country Agreement and before the Process Take On Date, the parties shall determine and agree the Service Levels that shall be included in Schedule B, Service Levels, of the Country Agreement. In addition, the appropriate measurement tools and reporting process for each Service Level shall be identified. The timeframe to determine the Service Levels, the measurement tools and the reporting process shall be documented in the applicable Country Transition Plan.

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Reporting Service Levels means the quantitative and qualitative performance levels for the Services as: (i) described in Schedule B; and (ii) as may be set forth in an Assigned Agreement (or any replacement or successor thereto).

Reporting Service Levels. ("RSLs") - these measure Exult's performance of the Services using a range of quantitative and qualitative Service Levels. Each Country Transition Plan shall define the process by which the Services shall be transitioned from the BPA Service Delivery Model to the Exult Service Delivery Model. Change Control Management shall be used to assess and agree to what changes shall be made to the Service Levels, including KPIs, to account for the impact of the Transition to Leveraged Operations. The process for initially establishing these Service Levels is described in Section 3, Process. 2 PRINCIPLES GOVERNING SERVICE LEVELS 2.1 Service Levels shall be used to measure Exult's performance of the Services set out in the Agreement, Schedule A, Scope of Services. 2.2 Service Levels shall be based on objective and clearly defined measurable criteria.

Examples of Reporting Service Levels in a sentence

Provider will report on such Reporting Service Levels as set forth below.
The quality and level of performance of the Services during the Termination Assistance Period shall not be degraded, but to the extent Client requests any reallocation of resources or transitions portions of the Services that impact KPIs and Reporting Service Levels the Parties will use Change Control to address any necessary adjustments to the Service Levels.
Exult shall report on and provide such data as is necessary to support the Reporting Service Levels set forth in Schedule B to the Service Agreements.
Service Provider shall report on and provide such data as is necessary to support the Reporting Service Levels set forth in Schedule B.
Reporting Service Levels Table Schedule B to the Agreement is hereby amended by the addition to Section 3.2 of the following: [***]* --- Service Level Timing For the [***]*, the following metrics will be monitored to ensure stability of --- operations.

More Definitions of Reporting Service Levels

Reporting Service Levels means the quantitative and qualitative performance levels for the Services as described in a Schedule to the applicable Service Agreement. “Required [***]* Audits” has the meaning set forth in Section 17.03 (a).

Reporting Service Levels means the quantitative and qualitative performance levels used to measure Service Provider's performance of Customer Services as further described in Schedule B.

Reporting Service Levels means the quantitative and qualitative performance levels used to measure Exult's performance of services as further described in Schedule B to the Services Agreement.

Reporting Service Levels. ("RSLs"): These measure Exult's performance of the Services using a range of quantitative and qualitative Service Levels. The process for initially establishing these Service is described in Section 3, Process. 2 PRINCIPLES GOVERNING SERVICE LEVELS 2.1 Service Levels shall be used to measure Exult's performance of the Services set out in Schedule A of the Service Agreement. 2.2 Service Levels shall be based on objective and clearly defined measurable criteria.