Response Times definition

Response Times are any periods of time within which the Contractor is required to respond to UConn needs. Any applicable Response Times are included on Schedule C.
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Response Times means the amount of time within which HiveMQ’s Customer support team commits to respond to Service Requests (as set forth in Section 2.7 of this Annex C).
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Response Times means the periods of time set out in this Schedule 2 and commencing on the assignment of a unique reference number to a Support Request within which Maintel, using reasonable endeavours, will respond.
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Examples of Response Times in a sentence

  • Response Times and Resolutions Our team at Compulink provides responsive technical and sales support with a near-flawless success rate on complaint resolutions.

  • Cloud Service – Technical Support Response Times Level of Severity Severity Definition Targeted Response Time: Targeted Resolution Time Guidelines: Severity 1 Critical software issue: Production Cloud Service unavailable or major malfunction affecting critical business tasks and high number of staff.

  • All Targeted Response Times and Targeted Resolution Times set forth in these Terms assume, and require only, provision of Technical Support during Normal Business Hours, except that, if Customer has purchased, and is current on payments for, 24/7 Support, then, in the event of Severity 1 or Severity 2 incidents, Technical Support will be available 24 hours per day, 7 days per week until such incident is resolved or downgraded to Severity 3 or below.

  • The Response Times Service Credits can only be requested and be applicable each month when GPHY does not meet the applicable Service Level response time in more than 10% of the support requests received in said month.

  • An unresolved Service Request shall be escalated to Itron management as follows: After 1 hours: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 24 hours: Director, Global Support Services After 30 Days: Vice President, Services and Delivery Severity Level Response Times Effort Level and Restoration Escalation Severity Level 3** Business Impact: Minor Business Impact, compromised operations.


More Definitions of Response Times

Response Times means the response times if any set out in the Offer;
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Response Times means the times specified in the applicable Maintenance Agreement within which GMC shall have commenced analysis of an Incident respectively corrective maintenance after notification from the Licensee of an Incident either by hotline support and advise, a remote diagnostics or if necessary by dispatching a suitably qualified support analyst to the Licensee;
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Response Times means the time taken following the initiation of a call to the response provided in line with the Service Requirements;
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Response Times. Daily average of three seconds or less, controller to controller (HEARTLAND must maintain recommended line levels) Recommended Network Provisions
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Response Times means collectively, the Call Back Response Time and the On Site Response Time.
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Response Times means the time between the Customer completes and logs a supportticket with CloudBolt to request interactive technical support and the time CloudBolt responds to such request. Response Times are measured in CloudBolt Business Hours.
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Response Times and Resolution Times” commence from the point in time accurate and complete information regarding the incident or interruption is correctly entered in Bentley’s Incident Tracking system. If the resolution of any P2, P3 or P4 issue requires an update, fix or patch to the relevant Bentley commercial software product resulting in a modification of standard COTS or customized code, then additional development, testing and release tasks will be required to ensure the quality of the product release. Xxxxxxx’x support obligations in these instances, including response times, shall not be governed by this SLA, but rather the SELECT Program Agreement or other relevant governing agreement executed by Subscriber and Bentley shall apply. “Business Day” for support of P2 though P4 incidents is defined as Monday through Friday inclusive excepting Public Holidays in the location where support is provided. Bentley has designed the systems to meet the recovery time and point objectives described in Table 5 and shall use commercially reasonable efforts meet them in the event of a system failure. Table 5 – System Disaster Recovery Objectives Recovery Time Objective (RTO) Recovery Point Objective (RPO) Limitations This SLA and any applicable Service Levels do not apply to any performance or availability issues:
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