Response Times definition

Response Times are any periods of time within which the Contractor is required to respond to UConn needs. Any applicable Response Times are included on Schedule C.

Response Times means the amount of time within which HiveMQ’s Customer support team commits to respond to Service Requests (as set forth in Section 2.7 of this Annex C).

Response Times means the periods of time set out in this Schedule 2 and commencing on the assignment of a unique reference number to a Support Request within which Maintel, using reasonable endeavours, will respond.

Examples of Response Times in a sentence

• According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hours - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.

• The MSP commits to specific response times for service requests categorized by urgency, as detailed in our Managed Services Response Times document.

• Cases are classified based upon the definitions outlined in Table A-2 and Table A-3 below: Table A-2 Case Severity Levels Severity Level Definition Examples Target Initial Response Times** 1.

• See the Response Times section for detailed information on the response times you can expect based upon your method of contact and the time at which you are reporting a fault.

• Details regarding Customer Support Requests, Tickets, and Priorities, and Response Times are included in a separate Service Level Agreement (“SLA”) provided to Customers.

More Definitions of Response Times

Response Times means the periods of time set out in this Schedule and commencing on the assignment of a unique reference number to a Support Request within which Maintel, using reasonable endeavours, will respond.

Response Times means the response times if any set out in the Offer;

Response Times means the times specified in the applicable Maintenance Service Level Agreement (“Maintenance Schedule”) within which GMC shall have commenced analysis of an incident respectively corrective maintenance after notification from the Licensee of an incident either by hotline support and advise, a remote diagnostics or if necessary by dispatching a suitably qualified support analyst to the Licensee;

Response Times. Daily average of three seconds or less, controller to controller (HEARTLAND must maintain recommended line levels) Recommended Network Provisions

Response Times means collectively, the Call Back Response Time and the On Site Response Time.

Response Times means the time taken following the initiation of a call to the response provided in line with the Service Requirements;

Response Times and Resolution Times” commence from the point in time accurate and complete information regarding the incident or interruption is correctly entered in Bentley’s Incident Tracking system. If the resolution of any P2, P3 or P4 issue requires an update, fix or patch to the relevant Bentley commercial software product resulting in a modification of standard COTS or customized code, then additional development, testing and release tasks will be required to ensure the quality of the product release. Bentley’s support obligations in these instances, including response times, shall not be governed by this SLA, but rather the SELECT Program Agreement or other relevant governing agreement executed by Subscriber and Bentley shall apply. “Business Day” for support of P2 though P4 incidents is defined as Monday through Friday inclusive excepting Public Holidays in the location where support is provided. Bentley has designed the systems to meet the recovery time and point objectives described in Table 5 and shall use commercially reasonable efforts meet them in the event of a system failure. This SLA and any applicable Service Levels do not apply to any performance or availability issues: