SAP Support Network definition

SAP Support Network means SAP’s global service and support backbone for managing end-to-end Incident management and software updates/life-cycle management consisting of SAP Technical Support Database, SAP Solution Manager and SAP Service Marketplace.
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SAP Support Network means SAP’s global service and support backbone for managing end-to-end Incident management and software updates/life-cycle management consisting of SAP Technical Support Database, SAP Solution Manager and SAP Service Marketplace.Соглашения о поддержке SAP Delivered Support, которое в таком случае заключается непосредственно между SAP и Конечным пользователем.«SAP EarlyWatch Alert» означает предоставляемый компанией SAP инструмент, который осуществляет мониторинг основных административных областей компонентов SAP и предоставляет пользователю обновленные данные об их производительности и стабильности. Подробную информацию см. по адресу https://support.sap.com/ewa.«SAP Enterprise Support» означает предложение компанией SAP программы поддержки для корпораций, которая называется SAP Enterprise Support и которая подробная описана в данной Модели поддержки VAR Delivered Support и в Руководстве по технической поддержке.«SAP Service Marketplace» означает Web-хранилище информации SAP для заказчиков, конечных пользователей и партнеров, который доступен в Интернете по адресу http://service.sap.com.«Решение SAP» означает группу из одной или нескольких Продуктивных систем, в которых используется Поддерживаемое программное обеспечение и которые и предназначенны для обеспечения определенных функциональных задач оперативно- хозяйственной деятельности Поддерживаемого конечного пользователя. Подробные сведения и примеры см. на веб-сайте SAP Service Marketplace (в соответствии с SAP-нотой 1324027 или любой последующей SAP-нотой, заменяющей указанную).«SAP Solution Manager» означает приложение поддержки, которое предоставляется Поддерживаемому конечному пользователю и/или Партнеру в рамках договора об оказании услуг SAP по сопровождению программного обеспечения, при этом объем использования зависит от вида заказанной поддержки: SAP Standard Support или SAP Enterprise Support. Дополнительную информацию см. на веб-сайте SAP Service Marketplace по адресу http://support.sap.com/solutionmanager.«SAP Standard Support» означает предложение компанией SAP стандартной программы поддержки, которая называется SAP Standard Support и которая подробная описана в данной Модели поддержки VAR Delivered Support и в Руководстве по технической поддержке.«Сеть поддержки SAP/ SAP Support Network» означает глобальную сеть обслуживания и поддержки компании SAP, предназначенную для управления Внештатными ситуациями и управления жизненным циклом и обновлениями программного обеспечения. Эта инфраструкту...
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SAP Support Network means SAP’s global service and support backbone for managing end-to-end Incident management and software updates/lifecycle management. It consists of SAP Technical Support Database, SAP Solution Manager Enterprise Edition and SAP Service Marketplace.
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Examples of SAP Support Network in a sentence

  • SAP will provide a solution, work around or action plan for resolution (“Corrective Action”) of a Priority 1 Incident within four hours of SAP’s receipt (twenty-four hours a day, seven days a week) of such Priority 1 Incident via the SAP Support Network (“SLA for Corrective Action”).

  • SAP will respond to Incidents that SAP accepts as conforming to the definition of priority “Very High” as further set out in the SAP Note 67739 within one hour of SAP’s receipt (twenty-four hours a day, seven days a week) of such priority “Very High” Incidents via the SAP Support Network.

  • In case of vital SAP EarlyWatch Alerts for SAP Enterprise Support Partner must interact with SAP Support Organization as defined by SAP in the description published on the SAP Service Marketplace.o To leverage SAP Support Network, Partner must ensure that the communications connections between Partner and SAP as well as between Supported End Users and SAP, which are necessary for remote support to be provided efficiently, are operable at all times and allow satisfactory response times.

  • However SAP will commence processing of Priority 1 Incidents within twenty-four hours, seven days a week after SAP`S receipt of such Priority 1 Incident via the SAP Support Network, provided that the Incident is reported in English and that Partner and Supported End User provide for a suitably skilled, English-speaking contact in order to ensure communication with SAP if SAP assigns the Incident to an overseas SAP Support Organization center.

  • However, SAP will commence processing of Priority 1 Incidents within twenty-four hours, seven days a week after SAP`S receipt of such Priority 1 Incident via the SAP Support Network, provided that the Incident is reported in English and that Partner and Supported End User provide for a suitably skilled, English-speaking contact in order to ensure communication with SAP if SAP assigns the Incident to an overseas SAP Support Organization center.


More Definitions of SAP Support Network

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Related to SAP Support Network

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • BT Network means the communications network owned or leased by BT and used to provide a Service.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Network User means a customer or a potential customer of a transmission system operator, and transmission system operators themselves in so far as it is necessary for them to carry out their functions in relation to transmission;

  • Mobile Network means a 3G or 4G network or any other mobile communications network which we choose to provide Mobile services.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Core Network means the transport infrastructure identified in accordance with Chapter III of Regulation (EU) No 1315/2013;

  • In-network or "participating" means a provider or facility

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • Merchant Network Upgrades means additions to, or modifications or replacements of, physical facilities of the Interconnected Transmission Owner that, on the date of the pertinent Transmission Interconnection Customer’s Upgrade Request, are part of the Transmission System or are included in the Regional Transmission Expansion Plan.

  • Non-Network means any hospital, day care centre or other provider that is not part of the network.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Network Element is As Defined in the Act.

  • Card Network means Visa U.S.A., Inc., MasterCard International, Inc., American Express Travel Related Services Company, Inc., DFS Services LLC (the owner of Discover) and their affiliates, or any other payment networks approved by Bank that provide Cards accepted by Merchant.

  • Network Service User means an entity using Network Transmission Service.

  • Integrated Services Digital Network (ISDN) means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two 64 Kbps bearer channels and one 16 Kbps data channel (2B+D).

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Network Data Mover (NDM) or “Connect Direct” means the industry standard protocol for transferring information electrically.

  • Network plan means a policy of group health insurance offered by an insurer under which the financing and delivery of medical care, including items and services paid for as medical care, are provided, in whole or in part, through a defined set of providers under contract with the insurer. The term does not include an arrangement for the financing of premiums.