Service Cover Time definition
Service Cover Time means the period between 07:30 hours and 19:00 hours (Eswatini time) on Monday to Friday exclusive of Eswatini Statutory holidays and between 00:00 hours and 24:00 hours for internet users
Service Cover Time means the hours between 09.00 - 17.00 in a Working Day.
Service Cover Time means the times (during the Business Day) during which the Support Services will be provided as set out in Appendix 2 “BT Trading Enterprise Service Specification” to this Schedule;
Examples of Service Cover Time in a sentence
The Supplier will provide the Managed Services across the Service Cover Time (see 1.4 above).
Planned maintenance and EMS upgrades are normally carried out on the LIVE instance within Service Cover Time with prior consent of the Customer.
Service Cover Time: the standard times during which the Support and Maintenance Service is to be provided as specified in Part 3 of Schedule 2.
Planned maintenance and EMS™ Upgrades are normally carried out on the live instance Outside Service Cover Time with prior consent of the Customer.
Work undertaken Outside Service Cover Time will be by negotiation and may carry a cost.
More Definitions of Service Cover Time
Service Cover Time means the number of minutes in a calendar year, and ‘Total Unavailability’ means, subject to Section 4.A below, the total time in minutes (rounded up to the nearest integer) during which the Access Service is not Available during the previous 12 months or since the Scheduled Start Date, whichever period is shorter.
Service Cover Time means the total number of minutes comprised in the relevant Measurement Period (or First Measurement Period).