Service Level Availability definition

Service Level Availability or “SLA” means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities.
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Service Level Availability or “SLA” means a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
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Service Level Availability. (SLA) means the levels measured during Production as specified in the SaaS Listing which may vary according to each SaaS offering and its component capabilities.
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Examples of Service Level Availability in a sentence

  • Service Level Availability is calculated on a calendar month, which will be pro-rated for the first calendar month of service.

  • The waiver by CA of further fees shall be Customer’s sole and exclusive remedy under the SaaS Module for termination due to failure to adhere to Service Level Availability and CA shall have no further liability to the Customer.

  • Other than Scheduled SaaS Maintenance Services as outlined in Section III, emergency maintenance described below, Force Majeure as described in the Agreement and lack of Internet availability as described below, Contractor shall provide uptime to the SaaS Application and Hosted Service to achieve a 99.9% Service Level Availability.

  • TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to a Scheduled Downtime (as defined under section 5.1 below); (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • In the event that the Service Level Availability committed decreases below the Threshold for Service Availability Default, Minor or Major, Customer may be entitled to take action as outlined in the SaaS Listing.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to Scheduled Downtime; (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • Service Level Availability is to be measured and reported on a monthly basis by bidder and will be validated by AIC to its satisfaction.

  • CA commits to the Service Level Availability for the Production environment as indicated in the table below for the CA PPM SaaS offering during the Subscription Term of the service.

  • Service Level Availability and for-a-fee updates and upgrades are set forth in the Support Service Agreement.


More Definitions of Service Level Availability

Service Level Availability means target availability corresponding to the Managed Sentinel & XDR Service.
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Service Level Availability means the actual availability of access and all functionality of the Services described in a Service Level expressed as percentage of the Scheduled Availability for such Services.]
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Service Level Availability means the amount of time the Service is available calculated in accordance with this Schedule.
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Related to Service Level Availability

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • System Availability for each System is calculated as follows:

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.