Service Level Breach definition
Examples of Service Level Breach in a sentence
Service Level Breach Reporting The Contractor represents it shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein.
Notwithstanding the foregoing, Supplier agrees that, during the period following notice of a termination because of a Major Service Level Breach until the termination date, it will continue to service Company’s special order requirements at current levels of service.
Each Party agrees to notify the other party promptly if it disputes the action of the other Party with respect to an actual or alleged Major or Minor Service Level Breach.
Service Level Breach Reporting The Vendor shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein.
Such remedies set forth in Exhibit E and the termination right pursuant to Section 24.3.1(d) shall be ▇▇▇▇▇▇▇▇▇▇.▇▇’s sole and exclusive remedy, and Demandware’s sole and exclusive obligation, in connection with a Service Level Breach, unless such Service Level Breach has been caused by wilful misconduct (Vorsatz).
Upon receipt of such notice, the Service Provider shall use its reasonable best efforts to remedy the Service Level Breach as soon as reasonably possible.
For the avoidance of doubt a Substantial failure means: • For Support Service Items a month in which more than 25% of tickets result in a Service Level Breach, and; • For Managed Service Items, a month where the average Availability of all Managed Service Items was less than 95%.
Upon receipt of such notice, Pitney ▇▇▇▇▇ shall use it reasonable best efforts to remedy the Service Level Breach as soon as reasonably possible.
Upon receipt of such notice, Spinco shall use reasonable efforts to remedy the Service Level Breach as soon as possible.
In the event, however, that the average Service Level in any Contract Quarter meets or exceeds the Targeted Service Level, no Service Level Breach shall be deemed to have occurred within such Contract Quarter.