Service Level Breach definition

Service Level Breach means a failure by the Service Provider to achieve the timelines for the Deliverables as specified in the final Project Implementation Plan or any one or more Service Levels specified in this Service Provider Agreement.
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Service Level Breach means a failure by the Service Provider to maintain a target specified in respect of any one or more Service Levels.
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Service Level Breach has the meaning set forth in Section 4.01(b).
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Examples of Service Level Breach in a sentence

  • Service Level Breach Reporting The Contractor represents it shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein.

  • Such remedies set forth in Exhibit E and the termination right pursuant to Section 24.3.1(d) shall be xxxxxxxxxx.xx’s sole and exclusive remedy, and Demandware’s sole and exclusive obligation, in connection with a Service Level Breach, unless such Service Level Breach has been caused by wilful misconduct (Vorsatz).

  • Service Level Breach Reporting The Vendor shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein.

  • Lost Profits Due to Service Level Breach The Debtors contend that Fairway’s claim for Lost Profits is barred by the section 33 waiver of consequential damages.

  • Services credit methodology in case of a Service Level Breach; 3.

  • During this three month period, any Reference Probe Breaches may be ignored; however, any Port Utilisation Threshold Breach is a Service Level Breach.

  • The Layer 2 Traffic Service Levels apply continuously and are in force during planned outages; planned outages that impact on the Layer 2 Traffic Service Levels will therefore contribute to Downtime and will be a Service Level Breach.

  • Other than with respect to liability resulting from the intentional misconduct of PFS, Daisytek agrees that the exercise of such right of offset shall be deemed to cure any such Service Level Breach and PFS shall have no further liability or obligation with respect thereto, whether direct, indirect, liquidated or contingent, including without limitation, any claim for lost profits.

  • Penalties for not meeting the agreed SLAs will be imposed by the GPAA as follows: Table 3: Service Level Breach PenaltiesSLA BreachPenaltyService Management (Incident, Request, Problem)A minimum of R3000 per hour per category and per breach; i.e. only if such does not lead to an incident else refer to“Failure to provide a Service due to Incident”.Breach of Service (applies to one or more Services breached / not met)Recoverable as per the full cost of the Service charged to GPAA.

  • The list of references must comply with information as indicated in the table below: Technical / Functional CriteriaWeightings11.3 Service Level Agreement Bidder must: Propose Premium Support SLAs inclusive but not limited to the following:o Service Priority Levels and associated Turnaround times.o Relationship Management Activities.o Services credit methodology in case of a Service Level Breach.


More Definitions of Service Level Breach

Service Level Breach means a failure by the Supplier to maintain a target specified in respect of one or more of the Performance Undertakings;
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Service Level Breach means failure of UPMC to satisfy the Service Levels set forth in each applicable SOW in the manner described therein.
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Service Level Breach means Licensor’s failure to meet a Service Level.
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Service Level Breach has the meaning specified in Section 3.06.
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Service Level Breach shall have the meaning given in the Service Level Agreement.
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Service Level Breach means an occurrence or series of occurrences where the standard of Services is not consistent with the terms of the Service Level Agreement; in which case, the Customer’s sole and exclusive remedy therefor shall be Service Credits in accordance with the term of such Service Level Agreement.
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Related to Service Level Breach

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Credit is defined in Section 8.

  • Persistent Breach means a Default which has occurred on three or more separate occasions with a continuous period of six (6) months.

  • Data Breach means the unauthorized access by an unauthorized person that results in the use, disclosure or theft of Customer Data.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Willful and Material Breach means a material breach that is a consequence of an act undertaken by the breaching party or the failure by the breaching party to take an act it is required to take under this Agreement, with knowledge that the taking of or failure to take such act would, or would reasonably be expected to, result in, constitute or cause a breach of this Agreement.

  • Non-Breaching Party has the meaning set forth in Section 9.2.1.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Serious Breach means any breach defined as a Serious Breach in the Agreement or any breach or breaches which adversely, materially or substantially affect the performance or delivery of the Services or compliance with the terms and conditions of the Agreement or the provision of a safe, healthy and supportive learning environment or a breach of security that adversely affects the Personal Data or privacy of an individual. Failure to comply with Law, or actions or omissions by the Provider that endanger the Health or Safety of Learners, Provider Personnel, and all other persons including members of the public would constitute a Serious Breach;

  • Data Breaches Party shall report to AHS, though its Chief Information Officer (CIO), any impermissible use or disclosure that compromises the security, confidentiality or privacy of any form of protected personal information identified above within 24 hours of the discovery of the breach. Party shall in addition comply with any other data breach notification requirements required under federal or state law.

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Material Breach means a breach by either Party of any of its obligations under this Agreement which has or is likely to have a Material Adverse Effect on the Project and which such Party shall have failed to cure.

  • Privacy Breach means a common law breach of confidence, infringement, or violation of any rights to privacy, including but not limited to breach of the Insured’s privacy statement, breach of a person’s right of publicity, false light, intrusion upon a person’s seclusion, public disclosure of a person’s privacy information, or misappropriation of a person’s picture or name for commercial gain.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Breaching Party has the meaning set forth in Section 12.2.

  • Intentional Breach means, with respect to any agreement or covenant of a party in this Agreement, an action or omission taken or omitted to be taken by such party in material breach of such agreement or covenant that the breaching party intentionally takes (or fails to take) with actual knowledge that such action or omission would, or would reasonably be expected to, cause such material breach of such agreement or covenant.

  • Network Termination Point (NTP) means the physical point at which a subscriber is provided with access to a public communications network; in the case of networks involving switching or routing, the NTP is identified by means of a specific network address, which may be linked to a subscriber number or name;

  • Breach means the acquisition, access, use, or disclosure of PHI in a manner not permitted 9 under the HIPAA Privacy Rule which compromises the security or privacy of the PHI.

  • Substantial Breach means the following:

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Third Party Terminating Carrier means a Telecommunications Carrier to which traffic is terminated when CLEC originates traffic that is sent through AT&T-TSP’s network, i.e., CLEC is using AT&T-TSP’s Transit Traffic Service.

  • Willful Breach means a material breach that is a consequence of an act undertaken or a failure to act by the breaching party with the knowledge that the taking of such act or such failure to act would, or would reasonably be expected to, constitute or result in a breach of this Agreement.