Service Level Categories definition
Service Level Categories means the categories of Management Services. (e.g. Server Management is a Service Level Category)
Service Level Categories means each of those categories of performance specified by the accompanying tables or service description(s) set forth below.
Examples of Service Level Categories in a sentence
In addition, the Parties shall mutually agree whether a new Critical Service Level for the Service Level Categories “Availability”, “Performance” or “File Transmission” will count toward the termination right set forth herein.
Supplier quality and software shall be measured in two Service Level Categories, defined herein, and based upon the Service Levels and Key Performance factors identified in Exhibit 1 to this Schedule, which is incorporated herein by this reference.
In no event shall: (i) the Weighting Percentage for any one Service Level Categories exceed *****, or (ii) the aggregate Weighting Percentages for all Service Level Categories exceed *****.