Service Level Commitments definition
Examples of Service Level Commitments in a sentence
An SLA Report is produced thru the CNM - Metro Ethernet Reporting system that provides details of missed Network Service Level Commitments by CoS upon which credits may be requested based upon a specific calendar month’s performance results.The Company’s performance measurement data for the Repair Commitment and Network Service Level Commitments will be collected and calculated utilizing the Company’s internal processes as set forth in BellSouth Technical Reference TR-73632.
A Fault Report is produced thru the CNM - Metro Ethernet Reporting system that aids identification of potential outage durations upon which credits may be requested.The Network Service Level Commitments are measured on the monthly performance of the Metro Ethernet core network during a specific calendar month by CoS.
The Service Level Agreement will contain penalties for failure to meet Service Level Commitments, such as refunds of amounts paid for affected airtime services, pricing reductions, assistance with fleet-wide retrofits which result from failures, rights of cancellation, or similar penalties.
Best level of support will be addressed through response time guidelines as indicated in the Bonitasoft Service Level Commitments chart on the next page.
Orbitz will not be responsible for any delay or failure to meet the Service Level Commitments specified in Exhibit F to the extent such delay or failure is (a) caused by or related to AA's or Sabre's failure to cooperate with Orbitz or to provide the information and assistance that Orbitz may reasonably request to develop and maintain the connectivity interface with Sabre, or (b) caused by or related to a failure in the Sabre system.