Service Level Performance Criteria definition

Service Level Performance Criteria has the meaning given to it in paragraph 84.2 of Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);
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Service Level Performance Criteria has the meaning given to it in paragraph 74.7 of Part A of Contract Schedule 6 (Service Levels, Service Credits and Performance Monitoring);
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Service Level Performance Criteria means the criteria identified in paragraph 3.6 of Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring), against which the individual metrics are asessed;
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Examples of Service Level Performance Criteria in a sentence

  • Populate the maximum number of the Service Level Performance Criteria in respect of which the weightings may be changed.

  • Where indicated above, please an appropriate number of Service Level Performance Criteria e.g. 10.

  • Clause 13.6 gives the Customer the ability to change the weighting of Service Level Performance Measures provided that, among other things, the number of Service Level Performance Criteria does not exceed a number designated in this Call Off Contract for that purpose.

  • The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule.

  • The number of Service Level Performance Criteria for the purpose of Call Off Clause 8.6 shall be [specify number].

  • Clause 10.6 gives the Customer the ability to change the weighting of Service Level Performance Measures provided that, among other things, the number of Service Level Performance Criteria does not exceed a number designated in this Call-Off Contract for that purpose.

  • Clause 11.6 gives the Customer the ability to change the weighting of Service Level Performance Measures provided that, among other things, the number of Service Level Performance Criteria does not exceed a number designated in this Call Off Contract for that purpose.

  • Unless otherwise stated in Sections 4 (Service Level Performance Criteria) and 10 (Representations and Warranties), Drawloop does not represent or warrant that this Site or Services will be error-free, or free of viruses or other harmful components.

Related to Service Level Performance Criteria

  • Performance Criteria means the criteria (and adjustments) that the Committee selects for an Award for purposes of establishing the Performance Goal or Performance Goals for a Performance Period, determined as follows:

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies:

  • Performance Goals means, for a Performance Period, the one or more goals established by the Board for the Performance Period based upon the Performance Criteria. Performance Goals may be based on a Company-wide basis, with respect to one or more business units, divisions, Affiliates, or business segments, and in either absolute terms or relative to the performance of one or more comparable companies or the performance of one or more relevant indices. Unless specified otherwise by the Board (i) in the Award Agreement at the time the Award is granted or (ii) in such other document setting forth the Performance Goals at the time the Performance Goals are established, the Board will appropriately make adjustments in the method of calculating the attainment of Performance Goals for a Performance Period as follows: (1) to exclude restructuring and/or other nonrecurring charges; (2) to exclude exchange rate effects; (3) to exclude the effects of changes to generally accepted accounting principles; (4) to exclude the effects of any statutory adjustments to corporate tax rates; (5) to exclude the effects of any “extraordinary items” as determined under generally accepted accounting principles; (6) to exclude the dilutive effects of acquisitions or joint ventures; (7) to assume that any business divested by the Company achieved performance objectives at targeted levels during the balance of a Performance Period following such divestiture; (8) to exclude the effect of any change in the outstanding shares of common stock of the Company by reason of any stock dividend or split, stock repurchase, reorganization, recapitalization, merger, consolidation, spin-off, combination or exchange of shares or other similar corporate change, or any distributions to common stockholders other than regular cash dividends; (9) to exclude the effects of stock based compensation and the award of bonuses under the Company’s bonus plans; (10) to exclude costs incurred in connection with potential acquisitions or divestitures that are required to be expensed under generally accepted accounting principles; (11) to exclude the goodwill and intangible asset impairment charges that are required to be recorded under generally accepted accounting principles; (12) to exclude the effect of any other unusual, non-recurring gain or loss or other extraordinary item; and (13) to exclude the effects of the timing of acceptance for review and/or approval of submissions to the U.S. Food and Drug Administration or any other regulatory body. In addition, the Board retains the discretion to reduce or eliminate the compensation or economic benefit due upon attainment of Performance Goals and to define the manner of calculating the Performance Criteria it selects to use for such Performance Period. Partial achievement of the specified criteria may result in the payment or vesting corresponding to the degree of achievement as specified in the Stock Award Agreement or the written terms of a Performance Cash Award.

  • Performance Goal means a performance goal established by the Committee pursuant to Section 10.3.

  • Key Performance Indicators or “KPIs” means the performance measurements and targets set out in Part 3 of Schedule 1 (Services) of this Framework Agreement;

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);