Service Priority Level definition

Service Priority Level means the identification and classification of IT Service requests and faults as identified in the Schedule for the Supply of Managed IT Service.
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Service Priority Level means the level of priority assigned to a Support Notification
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Service Priority Level means as decided by the Supplier as to the severity of the Customer request for the Supplier assistance.
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Examples of Service Priority Level in a sentence

  • No Credit Party (and, to the knowledge of each Credit Party, no joint venture or Subsidiary thereof) is in violation of any United States law relating to terrorism, sanctions or money laundering, including the United States Executive Order No. 13224 on Terrorist Financing and the PATRIOT Act.

  • The CAPS tool is an electronic, holistic assessment assigns a ranking called a Service Priority Level (SPL).

  • Thereafter, the Service Provider shall, as soon as reasonably practicable during Normal Business Hours, provide the Customer with a Support Ticket (without assigning a Service Priority Level to it).

  • Software, Software as a Service, Infrastructure as a Service, Platform as a Service Priority Level (Mandatory or Preferred) Description or Functionality Bidder’s Response All bids including a cloud-based Solution must include a completed Cloud Terms Table (Form 2).

  • The reviewer must determine whether CAPS comments, dropdowns and case narration are in agreement and support the assessed ADL need levels and Service Priority Level (SPL).

  • Case Managers may authorize OPI funded services to consumers that demonstrate a need for assistance and score a Service Priority Level 17 or below on the DHS/APD CAPS assessment tool.

  • Call the DHS service desk to start a ticket, to track and resolve issues.DHS.ServiceDesk@state.or.us or call 503-945-5623 LOSING OPI ELIGIBILITY See AR 17-065During the next 12 months October 1, 2017 to September30, 2018OPI case is closed due to changing to a Service Priority Level (SPL) of 99, or a level the local AAA does not serve, APD needs the Case Manager to complete a Survey Monkey questionnaire1.

  • The number of hours approved per pay period will be determined using the Service Priority Level Service Hours chart at the end of this section.

  • If a client rates above this level, the assessment will be reviewed for accuracy and in questionable circumstances will be revisited.When an individual meets a Service Priority Level of 18 or less, the Case Manager will utilize the SPL/HCW Service Hours Chart to determine the appropriate number of hours the client will receive and will communicate the In-home Service Plan which includes the number of hours authorized per month to the client and to the Home Care Worker.

  • Service Priority Level (SPL), used in support of eligibility determination, is provided after the CA/PS assessment is entered into OACCESS.


More Definitions of Service Priority Level

Service Priority Level. . This means the order in which the Department and AAA staff identify individuals eligible for a nursing facility level of care, OPI, or home and community-based services. A lower SPL number indicates more significant or more severe functional impairment. The number is synonymous with the SPL.
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Service Priority Level means as decided by AUC as to the severity of the Customer request for AUC assistance. Software: means Software on all Network Attached Devices and in Virtual domains that are used by the Customer and which are used to run the CustomerIT Network and which are covered under the Support Contract including all new releases, patches and versions.
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Related to Service Priority Level

  • Rating Level means, with respect to any rating agency, each rating subcategory or “notch” of such rating agency , giving effect to pluses and minuses (or similar designations). By way of illustration, BBB+, BBB and BBB- are each separate Rating Levels of S&P.

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • First Lien Net Leverage Ratio means, with respect to any Test Period, the ratio of (i) Consolidated Total Indebtedness secured on a first lien basis, net of Unrestricted Cash, as of the last day of such Test Period, to (ii) Consolidated EBITDA for such Test Period.

  • First Lien Leverage Ratio means, on any date, the ratio of (a) Consolidated First Lien Debt as of such date to (b) Consolidated EBITDA for the Test Period as of such date.

  • RBC level means an insurer's company action level RBC, regulatory action level RBC, authorized control level RBC, or mandatory control level RBC where:

  • Base Level means the following amounts plus the percentage

  • Senior Leverage Ratio means, as of any date of determination, on a Pro Forma Basis, the ratio of (i) Senior Indebtedness of the Borrower and its Subsidiaries as of such date to (ii) Annualized EBITDA for the Borrower and its Subsidiaries for the most recently ended Test Period.

  • Pricing Level refers to the determination of which of Level I, Level II, Level III, Level IV, Level V or Level VI applies at any date.

  • Pricing Level IV means any time when (i) no Event of Default has occurred and is continuing, (ii) the Senior Debt Rating is BBB- or higher by S&P or Baa3 or higher by Moody’s and (iii) Pricing Levels I, II and III do not apply.

  • Pricing Level V any time when (i) the senior unsecured long term debt rating of the Borrower by (x) S&P is BBB‑ or higher or (y) Xxxxx’x is Baa3 or higher and (ii) none of Pricing Level I, Pricing Level II, Pricing Level III or Pricing Level IV applies.

  • Secured Leverage Ratio means, on any date, the ratio of (a) Consolidated Secured Debt as of such date to (b) Consolidated EBITDA for the Test Period as of such date.

  • Service Level Credit is defined in Section 8.

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Secured Net Leverage Ratio means, on any date, the ratio of (a) Consolidated Secured Net Debt as of such date to (b) Consolidated EBITDA for the Test Period as of such date.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Digital Signal Level 0 (DS-0 means the lowest-level signal in the time division multiplex digital hierarchy, and represents a voice-grade channel operating at either the 56 Kbps or 64 Kbps transmission bit rates. There are twenty-four (24) DS-0 channels in a DS-1.

  • Ground Level means the level of the referred point of exposed surface of the ground as indicated in the drawing.

  • Pricing Level I shall exist on an Adjustment Date if the Consolidated Leverage Ratio for the relevant period is greater than or equal to 3.50 to 1.00.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Trigger Level means with respect to an Index, the level specified as such in Annex 1 with respect to such Index

  • Senior Net Leverage Ratio means, as of any date of determination, the ratio of (a) Senior Indebtedness on such date to (b) Consolidated Adjusted EBITDA for the period of four consecutive fiscal quarters of the Borrower ended on or prior to such time (taken as one accounting period) in which financial statements for each quarter or fiscal year in such period have been or were required to be delivered pursuant to Section 5.01(a) or (b) without giving effect to any grace period applicable thereto.

  • Level V Status exists at any date if, on such date, the Borrower has not qualified for Level I Status, Level II Status, Level III Status or Level IV Status.

  • Working level (WL) means any combination of short-lived radon daughters in 1 liter of air that will result in the ultimate emission of 1.3E+5 MeV of potential alpha particle energy. The short-lived radon daughters are—for radon-222: polonium-218, lead-214, bismuth-214, and polonium-214; and for radon-220: polonium-216, lead-212, bismuth-212, and polonium-212.