Service Priority Level definition
Service Priority Level means the identification and classification of IT Service requests and faults as identified in the Schedule for the Supply of Managed IT Service.
Service Priority Level means the level of priority assigned to a Support Notification
Service Priority Level means as decided by the Supplier as to the severity of the Customer request for the Supplier assistance.
Examples of Service Priority Level in a sentence
The CAPS tool is an electronic, holistic assessment assigns a ranking called a Service Priority Level (SPL).
Thereafter, the Service Provider shall, as soon as reasonably practicable during Normal Business Hours, provide the Customer with a Support Ticket (without assigning a Service Priority Level to it).
More Definitions of Service Priority Level
Service Priority Level means as decided by AUC as to the severity of the Customer request for AUC assistance. Software: means Software on all Network Attached Devices and in Virtual domains that are used by the Customer and which are used to run the CustomerIT Network and which are covered under the Support Contract including all new releases, patches and versions.
Service Priority Level. . This means the order in which the Department and AAA staff identify individuals eligible for a nursing facility level of care, OPI, or home and community-based services. A lower SPL number indicates more significant or more severe functional impairment. The number is synonymous with the SPL.