Service Response Time definition

Service Response Time shall be measured as the amount of time taken for the applicable Service to return all data responsive to the end user’s request commencing from the time the end user presses the enter key (or other relevant keystroke) to transmit the request to the Service.
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Service Response Time shall be measured as the amount of time taken for the applicable Formulayt Service to return all data responsive to the end user’s request commencing from the time the end user presses the enter key (or other relevant keystroke) to transmit the request to the Formulayt Service. “Excluded Minutes” means any minutes during the applicable calendar month when a Formulayt Service is not fully available due to: (i) scheduled routine maintenance; (ii) Customer's acts or omissions; and/or (iii) suspensions permitted under the Agreement. Customer is to be notified of scheduled maintenance for each contract year at least thirty (30) days in advance. In no event may scheduled maintenance exceed five (5) hours per month.
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Service Response Time means the time taken for the Service Provider to respond to a service call measured in Working Hours (remotely or by personal attendance at a Site), following receipt of a request from the Customer.
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Examples of Service Response Time in a sentence

  • Property Type 1 Bed 2 Bed 3 Bed 4 Bed Pen 5 Bed Standing Charge (£) £x £x £x £x £x £x Service Response Time Service Level Payment Serious leak within the Supply Equipment (Excluding equipment in your dwelling downstream from the Supply Equipment) which cannot be isolated by You and is causing immediate damage to property or risk of personal injury.

  • Service Response Time The SP will respond to issues within the “Response Time” specified in this SLA.

  • Available – Marketing Center Services are available to End Users within the Service Response Time set forth herein.

  • The filtering of available data sets to those needed for decision making Service Response Time by Service Function is needed to control the placement of surrogate services.

  • Service Response Time Percentage of service requests fulfilled within an acceptable time.

  • Any given point in time/monthly Hours 95% Customer Service Response Time Response time between customer inquiry and complaint resolution plan Any given point in time/monthly Complaint acknowledgement response time.

  • Service Response Time is calculated from the time SWE first receives a Service Alert or Service Request until the time the situation referred to in the Service Request is resolved and the affected lights are restored to proper working order.

  • The dimensions allow performance measures by queried through contextual filters, for example:  Query for Service Response Time by content navigation, by content representation, by user profile, by space, by time  Query for Service Response Time by resource configuration, by service configuration, by space, by time The performance of the knowledge model itself is important concern considering the lifecycle requirements of management (Sec-Min) and control decisions (10mS -100mS).

  • The time interval shall be measured from the time the [**] until the time at which the end user receives [**] The Service Response Time percentage is derived by dividing the number of tickets that missed the threshold by the total number of tickets and multiplying the result by 100.

  • Specification: Service Response Time Definition: The time Certen has to acknowledge tickets from the various Severity Levels.


More Definitions of Service Response Time

Service Response Time is the time required to solve a service call beginning from the time the call is logged with the Successful Vendor until either an Authorized Service Technician arrives on site or the issue is resolved through the Successful Vendor’s phone support. (r). “State of Florida Contract Administrator” (“Contract Administrator”) means the contact person(s) listed on the State of Florida’s State Term Contract web page.
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Service Response Time has the meaning identified in Section 2.3;
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