Service Times definition
Examples of Service Times in a sentence
If no Operational Service package is booked or if the services are to be performed outside of the Operational Service Times, the above-mentioned services can be ordered individually.
If Operational Service “24/7” is agreed then the Operational Service Times are nonstop.
Response Time is defined as the time elapsed within the Service Times between receipt of the Error report by Exasol and the Simple Response from Exasol by Customer.
Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.
Incidents reported outside Service Times will be deemed to be received at the start of the next Service Time period.
According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within Exasol’s Service Times: - Critical: within 4 hours - Major: within 8 hours - Normal: within 24 hours - Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol will try to reproduce the Error (“Error Diagnosis”).
Service Times The Provider shall provide 24 hours a day, seven days a week support for ACCESS Florida System operations activities.
Operational Service Times correspond to the Service Times according to Sec.
Within the scope of Performance Service Exasol will periodically monitor general performance trends (on a monthly basis) and provide performance analysis upon request during ▇▇▇▇▇▇'s Service Times.
A charge may be made for escalations made outside of contracted Service Times.