Severity Level 5 definition

Severity Level 5 means that the system is performing normally, but either a cosmetic irritant or inconvenience is being experienced, or a point of information is to be made. When a Severity Level 5 incident is reported, eFunds agrees to start work an the incident within ninety (90) days of notification of the incident and complete the work within one hundred and eighty (ISO) days.

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Severity Level 5 means that the system is performing normally,

Severity Level 5 means an Egenera Hardware or Egenera Software enhancement request by the Customer. "MAINTENANCE UPDATES" consist of generally released bug fixes, patches, maintenance releases, updates and related documentation that Egenera, as a component of LEVEL 3 SUPPORT, provided on the Egenera CRM system or distributed by normal overnight courier to those designated Customers to whom Egenera is under contract to provide Standard Warranty Service, Software Subscription Service, Enterprise PPM Service or Enterprise Service. Maintenance Updates may not include patches, fixes, updates or upgrades to Third-Party Software. Each new Maintenance Update is identified by the first numeral to the right of the decimal point, with the newer Maintenance Update having the larger numeral (e.g. Maintenance Update 2.5.2 is newer than 2.5.1). Such Maintenance Updates are licensed by Egenera only in accordance with the terms and conditions of the SOFTWARE LICENSE set forth in EXHIBIT A-10 hereto. "SOFTWARE UPGRADES" consist of either (1) a generally available "Major Release", which is intended to provide significant functionality enhancements as well as incorporate cumulative bug fixes and patches since the most recent release of the Egenera Software or (2) a generally available "Minor Release", which is intended to provide incremental functionality enhancements as well as incorporate cumulative bug fixes and patches since the most recent release of the Egenera Software. Egenera will only distribute the Software Upgrades to those Customers with which Egenera has a one-year service contract to provide Software Subscription Service, 26 <PAGE> Enterprise PPM Service, or Enterprise Service. Such Software Upgrades are licensed by Egenera only in accordance with the terms and conditions of the SOFTWARE LICENSE set forth in EXHIBIT A-10. "TAC" means a Technical Assistance Center. "THIRD PARTY SOFTWARE" means software provided by Egenera that is labeled with another company's name and is not owned by ▇▇▇▇▇▇▇. Linux Open Source Software is an example of Third Party Software. "PPM" means Principal Period of Maintenance for nine contiguous hours between the hours of 7:00 AM to 6:00 PM at the End User location where Unisys has agreed to provide services under this Agreement or a Local agreement, Monday through Friday, excluding the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day in the US and locally recognized holidays in the Local ...

Examples of Severity Level 5 in a sentence

Severity Level 5: Licensee has requested a new feature or modification of the Pitney ▇▇▇▇▇ Software.
Severity Level 5 (Transparent) - means a problem that is invisible to the customer.
Docent may correct Severity Level 5 Software Errors in the next scheduled Update or Upgrade or make Corrections available to FTK on Docent's website.
Docent will research Severity Level 5 Software Errors ---------------- after all other Severity Level Software Errors.
Performance Standard Measurement Resolution Period Severity Level 1 Time (hrs) Less than 4 business hrs Severity Level 2 Time (days) Less than 2 business days Severity Level 3 Time (days) Less than 10 business days Severity Level 4 Time (days) Less than 30 business days Severity Level 5 Mutually Agreed Mutually Agreed After analyzing an Issue, the Firm will notify the Client of the expected resolution timeline if the Firm believes it will take longer than the listed time to resolve.
Severity Level 5 – No Current Impact An Incident that does not affect normal Skyward Service to [LEA NAME], to [LEA NAME]’s environment, or business operation.
Severity Level 5 (Including Customer Care and Operations Requests):  Definition: Non-system issues and requests such as Named Support Contact (NSC) changes, SLA report and/or general Service inquiries.
Incidents Reports are assigned one of the following Severity Levels, which Orange may modify from time to time:  Severity Level 1: Outage of Service  Severity Level 2: Outage of Service and on-site maintenance is required on next Business Day (1)  Severity Level 3: Degradation of Service  Severity Level 5 (2): Service Not Affected / Chronic Incident Management.
Non-Critical Incident (Severity Level 5) The Service does not provide functionality or perform in a way that meets Subscriber’s new needs or Subscriber’s needs for information about the Service.

More Definitions of Severity Level 5

Severity Level 5 means a problem or request that involves an incident that does not affect normal service delivery for the client, environment or business operation. Includes issues with the potential to cause impact if not proactively addressed, and those that began as a higher severity due to potential impact, but were resolved prior to causing actual impact. Also includes incident Tickets waiting on required components, information, and/or vendor response. Once requirements have been resolved; the ticket is reassigned a new priority of 1, 2 or 3 depending on the criticality of the issue. DTG and EDS Confidential Exhibit 4 -Pricing

Severity Level 5 means an Egenera Product enhancement request by the JPMC.

Severity Level 5 means a problem or request that involves an incident that does not affect normal service delivery for the Customer, environment or business operation. This Level includes issues with the potential to cause impact if not proactively addressed, and those that began as a higher severity level due to potential impact, but were resolved prior to causing actual impact. This level also includes incident tickets waiting on required components, information, and/or vendor response. Once requirements have been resolved; the ticket is reassigned a new priority of 1, 2 or 3 depending on the criticality of the issue. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. Exhibit 5-C to Services Agreement between Dollar Thrifty Automotive Group, Inc. and HP Enterprise Services, LLC Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc.

Severity Level 5 means an Egenera Hardware or Egenera Software enhancement request by the Customer.