Solution Support definition

Solution Support means the provision of services beyond the product support coverage of IFS licenced products by providing access to knowledge expertise and guidance including where appropriate recommendations and guidance, to help the customer identify where the root cause of an issue lies, even where outside of the IFS licensed products, and assisting where commercially reasonably with identification of a route to resolution.
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Solution Support means the Deliverable maintenance and support description which can be found at the following link.
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Solution Support means the Deliverable maintenance and support, a description which can be found at the following link xxxx://xxx.xxxxxxxxxx.xxx/blue-planet-contract-documents.
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Examples of Solution Support in a sentence

  • The Lenovo Integrated Solution Support Service for Lenovo Software are subject to the terms of your software license agreement with Lenovo.

  • For clarification, a quarter shall be the three month period beginning on the effective date of the Oracle Solution Support Center for SaaS services and every three month period thereafter.

  • Each unit that has a power supply cord with earthing conductor shall be tested, as a routine production- line test, to determine that earthing continuity is provided between the earthing blade or pin of the attachment plug and the accessible dead metal parts of the unit that are likely to become energized.

  • DescriptionCA Solution Support Engineers (24x7x365 operations)TotalLocation Jaipur & at DR Site 3 (1 per shift) at RSDC, Jaipur 2 at DRsite.5Skills, Requirements B.E./B.Tech/MCA. Minimum of three years’ experience in CA/PKI services Solution administration & management, with at least one person at PR site with 5 3 years of experience. Experience in Indian environment will get more points Must be OEM certified.

  • Fees for Solution Support will be identified in the applicable SOW or Quote and Blue Planet will invoice You for Solution Support annually in advance.

  • On a quarterly basis, Solution Support Uptime will be measured using the measurable hours in the quarter (total time minus planned downtime, including maintenance, upgrades, etc.) as the denominator.

  • Solution Support compliments Demandware’s Product Support to provide complete application and platform coverage for a predictable budgeted cost.

  • Solution Support streamlines case management for solutions comprised of Cisco and Solution Support Alliance Partner products.

  • Solution Support Services and Renewal Options Sixty (60) calendar days prior to the expiration of the Warranty Period, Supplier shall notify VDOT in writing of such expiration.

  • Access to CX Centers will be available 24x7 to help resolve Product issues with Solution Support; this access streamlines case management for solutions comprised of Cisco and Solution Support Alliance Partner products.


More Definitions of Solution Support

Solution Support has the meaning set out in the Service Order Form.
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Solution Support. The support service, more particularly defined in clause 9, to be provided by Prosper to the Customer.
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Related to Solution Support

  • Litigation support means administrative, technical, or professional services provided in support of the Government during or in anticipation of litigation.

  • Convention support order means a support order of a tribunal of a foreign country described in section 102(e)(iv).

  • Litigation support contractor means a contractor (including its experts, technical consultants, subcontractors, and suppliers) providing litigation support under a contract that contains the clause at 252.204-7014, Limitations on the Use or Disclosure of Information by Litigation Support Contractors.

  • Transaction Support Agreement means that certain Transaction Support Agreement, together with all exhibits, annexes, and schedules thereto, dated as of March 15, 2019, and as amended on April 10, 2019, by and among NMG, Inc. and its subsidiaries, the Consenting Sponsors, an ad hoc committee of holders of 2013 Term Loans, an ad hoc committee of holders of Cash Pay Notes and PIK Toggle Notes, and each of the additional parties who delivered a joinder thereto.

  • Application Supported by Blocked Amount means an application, whether physical or electronic, by a Bidder (other than Anchor Investors) to make a Bid and authorising the relevant SCSB to block the Bid Amount in the relevant ASBA Account and will include amounts blocked by SCSBs upon acceptance of UPI Mandate Request made by the UPI Bidders;

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • construction supervisor means a competent person responsible for supervising construction activities on a construction site;

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Homemaker services means the professionally directed or supervised simple household maintenance or management services provided by trained homemakers or individuals to families in their own homes.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Non-Supported Interest Shortfall As defined in Section 4.02.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • FIS means free into store delivery, which requires the Supplier to pay all costs and be responsible for all requirements associated with the supply and delivery of Goods to the Company at the delivery site described in the Order, including all costs associated with transport, insurances, licences, authorisations, duties and taxes.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Independent Software Vendor or “ISV” means a Person that makes available to Participants and Authorized Traders a system or platform offering smart order routing, front-end trading applications, an aggregation platform or a combination of the foregoing but that does not provide Participants or Authorized Traders with the ability to effect transactions other than through the Trading System.

  • Hospice services means symptom and pain management to a terminally ill individual, and emotional, spiritual and bereavement services for the individual and their family in a place of temporary or permanent residence, and may include the provision of home health and home care services for the terminally ill individual.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Information Service Provider A provider of Information Service. Information Service Provider includes, but is not limited to, Internet Service Providers (ISPs).

  • IXC means a Carrier that provides InterLATA or IntraLATA Toll services.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.