Support Case definition

Support Case means a support Incident in the SAP environment based on a failure or functional impairment of the Software as stipulated in Article 9 of the PartnerEdge General Terms & Conditions VAR. As soon as either PARTNER's or SAP's support organization is informed of such Incident, an Incident becomes a Support Case.

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Support Case means a request from Customer for assistance which Customer may submit to LogRhythm via the telephone, LogRhythm’s Customer web portal or via email to LogRhythm’s Support Services.

Support Case means a documented request for Support Services that is registered with Qlik Support in accordance with this Policy and assigned a case number.

Examples of Support Case in a sentence

• Unless Customer expressly designates the Severity Level, the Support Case will default to Severity Level 4.

• The Customer Contact shall also give Abnormal any other important Support Case information requested by Abnormal in a timely manner.

• If Customer Contacts cannot access the Support Portal they may open a Support Case by emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or, in the event Customer Contacts cannot access the Support Portal or email, they may contact Abnormal Support by phone solely for purposes of having the Support Case submitted on their behalf.

• Service Teams The service teams consist of representatives from Adult Outpatient, Crisis, Medication Support, Case Management, Adult Drop-In Center, Transitional Age Youth, and Mental Health Services Act programs.

More Definitions of Support Case

Support Case means an inquiry or incident reported by the Customer, through its Helpdesk Support, to Customer Care via the designated Customer Care portal.

Support Case means a single, reproducible issue or problem with the operation of the Software. Examples of Support Cases include, without limitation, Errors and problems encountered as a result of improper installation, configuration or operation of the Software.

Support Case means an inquiry or incident reported by the Customer, through its helpdesk, to RingCentral’s Customer Care department, by placing a telephone call as outlined at ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/contact-support.html.

Support Case. : A Support Case means a support request being priority 1 – CRITICAL, 2 – HIGH, 3 – MEDIUM or 4 – LOW:

Support Case means a request for Support, which is either an Incident or a Service Request.

Support Case means an inquiry or incident reported by the Customer, through its helpdesk, to RingCentral’s Customer Care department, by placing a telephone call as outlined at http://success.ringcentral.com/RCContactSupp.

Support Case shall have the meaning set forth in sec- tion V.1.