Support Case means a support Incident in the SAP environment based on a failure or functional impairment of the Software as stipulated in Article 9 of the PartnerEdge General Terms & Conditions VAR. As soon as either PARTNER's or SAP's support organization is informed of such Incident, an Incident becomes a Support Case.
Support Case means a request from Customer for assistance which Customer may submit to LogRhythm via the telephone, LogRhythm’s Customer web portal or via email to LogRhythm’s Support Services.
Support Case means an inquiry or incident reported by the Customer, through its Helpdesk Support, to Customer Care via the designated Customer Care portal.
Examples of Support Case in a sentence
Trial service will be nine (9) months for employees hired in the classification of Child Support Case Manager (Entry) in DOJ; Client Care Surveyor and Disability Analyst (Entry).
SAP shall not have any further obligations with regard to such Support Case.
SAP may, however, offer the PARTNER to resolve such Support Case in accordance with SAP's then current Terms and Conditions for Consulting Services.
The PARTNER shall then notify the End User that such Support Case is not attributable to the Software.
The PARTNER shall follow up such Support Case itself or with the ISV that manufactured the Extensions and shall close the Support Case in the SAP Service Marketplace upon resolution.
More Definitions of Support Case
Support Case means a documented request for Support Services that is registered with Qlik Support in accordance with this Policy and assigned a case number.
Support Case means a single, reproducible issue or problem with the operation of the Software. Examples of Support Cases include, without limitation, Errors and problems encountered as a result of improper installation, configuration or operation of the Software.
Support Case means an inquiry or incident reported by the Customer, through its helpdesk t, to Customer Care department, by placing a telephone call as outlined at xxxxx://xxxxxxx.xxxxxxxxxxx.xxx/contact-support.html
Support Case. : A Support Case means a support request being priority 1 – CRITICAL, 2 – HIGH, 3 – MEDIUM or 4 – LOW:
Support Case means a documented request for Support Services that is registered with Mail & Deploy Support in accordance with this Policy and assigned a case number.
Support Case means a reproducible issue or reproducible problem with the Software as identified in Section 3.1. “Support Services” means the technical support services for the Software as described within this Policy. “Support Contact” means the contact(s) designated by Licensee to work directly with Sparta’s support staff.
Support Case means a request for Support, which is either an Incident or a Service Request.