Support Case definition

Support Case means a support Incident in the SAP environment based on a failure or functional impairment of the Software as stipulated in Article 9 of the PartnerEdge General Terms & Conditions VAR. As soon as either PARTNER's or SAP's support organization is informed of such Incident, an Incident becomes a Support Case.

Support Case means a request from Customer for assistance which Customer may submit to LogRhythm via the telephone, LogRhythm’s Customer web portal or via email to LogRhythm’s Support Services.

Support Case means a documented request for Support Services that is registered with Qlik Support in accordance with this Policy and assigned a case number.

Examples of Support Case in a sentence

• SLA– RingCentral’s shall endeavour to provide a response within twenty-four (24) hours of the opening of the Support Case Online.

• Support Entitlement Included Support Case Management Yes On-Line Customer Support Portal Yes Access to Latest Hot Fixes and Feature Upgrades Yes Support Business Hours (US Central Time) Minor & Major: 7am-7pm; Mon – Fri excluding holidays Critical: 24x7x365 Support Response Time as set forth below Priority Shipping Appliance Replacement* Yes Yes Yes * Not available / applicable for Lumeta Software Support Priority Rating Definitions.

• Support Procedures A Support Case can be logged by any one of the Authorised Customer Support Contacts.

• Customer may request a Quality of Service Report for the preceding calendar month by submitting a Support Case.

• When the Customer logs a Technical Support Case, Datatank will prioritise the call and respond as defined in the table below.

More Definitions of Support Case

Support Case means an inquiry or incident reported by the Customer, through its Helpdesk Support, to Customer Care via the designated Customer Care portal.

Support Case means a single, reproducible issue or problem with the operation of the Software. Examples of Support Cases include, without limitation, Errors and problems encountered as a result of improper installation, configuration or operation of the Software.

Support Case means an inquiry or incident reported by the Customer, through its helpdesk, to RingCentral’s Customer Care department, by placing a telephone call as outlined at xxxxx://xxxxxxx.xxxxxxxxxxx.xxx/contact-support.html.

Support Case. : A Support Case means a support request being priority 1 – CRITICAL, 2 – HIGH, 3 – MEDIUM or 4 – LOW:

Support Case means a documented request for Support Services that is registered with Mail & Deploy Support in accordance with this Policy and assigned a case number.

Support Case means a reproducible issue or reproducible problem with the Software as identified in Section 3.1. “Support Services” means the technical support services for the Software as described within this Policy. “Support Contact” means the contact(s) designated by Licensee to work directly with Sparta’s support staff.

Support Case means a request for Support, which is either an Incident or a Service Request.