Examples of Support Call Process in a sentence
If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in the Agreement, the SLA and our then current Support Call Process or to provide you with a functional equivalent.
In order to receive relief credits, you must submit a request through one of the channels listed in our Support Call Process within fifteen days (15) of the end of the applicable quarter.
Whenever you experience Downtime, you must make a support call according to the procedures outlined in the Support Call Process.
All other support services are documented in the Support Call Process.