Support Scope definition

Support Scope means our support scope, which describes the level of technical support that we provide to our customers for the Services, as published on our Website;
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Examples of Support Scope in a sentence

  • We will provide technical support for the Services in accordance with the Support Scope.

  • For the Help Desk/On Site Support Scope, please break down your proposed fee for each element separately (e.g. on‐ site support should be a stand‐alone item).

  • The following table describes the Support Services for SAP Learning Hub and SAP Learning System Access: Support Scope DescriptionThe Customer accepts the Cloud Services, such as the provided content and system environments, as is.

  • Subject to the Clients timely payment of the applicable Managed Service fees, Ubertas Consulting will provide the level of Support identified in the Support Scope and Response Times.

  • Overview:EXHIBIT FCapital Metro Fiber Optic Infrastructure Maintenance and Support Scope of WorkThe Capital Metro Rail Fiber Optic infrastructure must be maintained and supported to properly service the business needs of Capital Metro.

  • The following table describes the Support Services for SAP Learning Hub and SAP Live Access: Support Scope DescriptionThe Customer accepts the Cloud Services, such as the provided content and system environments, as is.

  • Attachment)Purpose: To obtain engineering, procurement and administrative support to meet the requirements of THEA to perform the Conceptual Plans design and additional project documents for a future Selmon West Extension Design- Build projectFunding: Not to exceed $237,500 ($28,000 – SBE) / Capital BudgetAction: Approval for the Executive Director to execute a Task Order with HNTB to provide Conceptual Plans Management and Review Support Scope of Services, in an amount not to exceed $237,500.

  • For the Help Desk/On Site Support Scope, please break down your proposed fee with details regarding how on-site will be billed.

  • The Public Schools of Brookline PreK‐12 student population has grown by 29% since FY 2006 from 6,014 students to 7,777 in FY 2017.

  • FundingGeneral FundBC2020-02Department of Development RQ DV20-47669 JumpStart Inc- Shared EIR Operating Support Scope of Work SummaryDepartment of Development requesting approval of 2020 operating support payment to JumpStart Inc for the Shared EIR program for operating support for the anticipated cost of $43,200.

Related to Support Scope

  • Project Scope means the description or activity of work to be accomplished on the project.

  • Non-Microsoft Product means any third-party-branded software, data, service, website or product, unless incorporated by Microsoft in a Product.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • MSAA Indicator Technical Specifications document means, as the context requires, either or both of the document entitled “Multi-Sector Service Accountability Agreement (MSAA) 2019-20 Indicator Technical Specifications November 5, 2018 Version 1.3” and the document entitled “Multi-Sector Service Accountability Agreement (MSAA) 2019-20 Target and Corridor-Setting Guidelines” as they may be amended or replaced from time to time;

  • Expiry Date (Data di Scadenza) means the Expiry Date as specified in § 1 of the Product and Underlying Data.

  • SAP Training Catalogue means the catalogue published by SAP containing details of SAP training courses and services.

  • Monitoring Indicator means a measure of HSP performance that may be monitored against provincial results or provincial targets, but for which no Performance Target is set;

  • Software Updates means the Software releases, service packs, build updates or emergency fixes released from time to time in accordance with the Vocera’s update policy for such Software.

  • Launch means the intentional ignition of the first-stage motor(s) of the Launch Vehicle intended to place or try to place a Launch Vehicle (which may or may not include any Transfer Vehicle, Payload or crew) from Earth:

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Brand Name Specification means a specification limited to one or more items by manufacturers’ names or catalogue number.

  • Software Update means a release of Software, in object code form, or firmware, which provides minor fixes, improvements and modifications to the Software or Equipment. Kodak software releases that are designated as updates will be identified A.B.x where the x designates the release as a Software Update.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Customization means any customer-specific modification to software that requires changes to the software’s source code.

  • the Scottish Infected Blood Support Scheme means the scheme of that name administered by the Common Services Agency (constituted under section 10 of the National Health Service (Scotland) Act 1978(b));

  • Support Plan means a service offering that sets out the level of service entitlements purchased by Customer as described in detail in the Agreement.

  • Commercial Software means Software developed or regularly used that: (i) has been sold, leased, or licensed to the general public; (ii) has been offered for sale, lease, or license to the general public; (iii) has not been offered, sold, leased, or licensed to the public but will be available for commercial sale, lease, or license in time to satisfy the delivery requirements of this Contract; or (iv) satisfies a criterion expressed in (i), (ii), or (iii) above and would require only minor modifications to meet the requirements of this Contract.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Digital Signal Level 0 (DS-0 means the lowest-level signal in the time division multiplex digital hierarchy, and represents a voice-grade channel operating at either the 56 Kbps or 64 Kbps transmission bit rates. There are twenty-four (24) DS-0 channels in a DS-1.

  • Application Software means Software formulated to perform specific business or technical functions and interface with the business or technical users of the System and is identified as such in Appendix4 of the Contract Agreement and such other Software as the parties may agree in writing to be Application Software.

  • Functional Specifications means the descriptions of features and functions of the Application as expressly set forth in Quote.

  • Federal work authorization program means any of the electronic verification of work authorization programs operated by the United States Department of Homeland Security or any equivalent federal work authorization program operated by the United States Department of Homeland Security to verify information of newly hired employees, pursuant to the Immigration Reform and Control Act of 1986 (IRCA), D.L. 99-603.