Support Service Level Requirement definition

Support Service Level Requirement has the meaning set forth in Section 3. “Term” has the meaning set forth in the preamble.
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Examples of Support Service Level Requirement in a sentence

  • No Force Majeure Event modifies or excuses Contractor’s obligations under Section 38 (Service Availability and Service Availability Credits), Section # (Support Service Level Credits), Section 40 (State Data), Section 41 (Confidentiality), Section 42 (Security), Section 43 (Disaster Recovery) or Section 29 (Indemnification), or any Availability Requirement or Support Service Level Requirement.

  • Contractor shall provide the State with the Support Services for the Software and Hardware, and maintain the Support Service Level Requirement set forth in the Service Level Agreement attached as Schedule 2 to this Contract.

  • Contractor shall provide the State with the Support Services and maintain the Support Service Level Requirement set forth in the Service Level Agreement attached as Schedule B to this Contract.

  • If the Operating Environment for the Software is externally hosted by Contractor or a subcontractor, Contractor will maintain the Availability Requirement and the Support Service Level Requirement set forth in the Service Level Agreement attached as Schedule E to this Contract.

Related to Support Service Level Requirement

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Service Specifications means the following documents, as applicable to the Services under Your order: