SYSTEM CHANGES AND MAINTENANCE/SUPPORT Sample Clauses
The "System Changes and Maintenance/Support" clause defines the responsibilities and procedures for updating, modifying, and maintaining a system after its initial deployment. It typically outlines how updates, bug fixes, and technical support will be provided, including response times, scheduled maintenance windows, and the process for requesting changes or reporting issues. This clause ensures that the system remains functional, secure, and up-to-date, while also clarifying the obligations of each party to prevent misunderstandings regarding ongoing support and system reliability.
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SYSTEM CHANGES AND MAINTENANCE/SUPPORT. The Contractor shall give a minimum of five (5) business days advance notice to the designated Authorized User contact of any upgrades, system changes and Maintenance/support actions that may impact availability or functionality of the services described in the Authorized User Agreement. This notice can be carried out through announcement on a website, provided the Authorized User is aware of and provided access to said website. Upgrades, system changes, and Maintenance/support actions which are required by system vulnerabilities or emergency situations shall be carried out by the Contractor to protect the system. Authorized Users shall be notified by the Contractor as soon as possible after the change has taken place. Contractor shall provide documentation of upgrades, system changes and Maintenance/support actions upon request from an Authorized User.
SYSTEM CHANGES AND MAINTENANCE/SUPPORT. The Contractor shall give a minimum of 5 business days advance Written notice to the designated Authorized User contact of any upgrades, system changes and Maintenance/support actions that may potentially impact services described in the Authorized User Agreement. Upgrades, system changes, and Maintenance/support actions which are required by system vulnerabilities or emergency situations shall be carried out by the Contractor to protect the system. Authorized Users shall be notified by the Contractor as soon as possible after the change has taken place. Contractor shall provide documentation of upgrades, system changes and Maintenance/support actions upon request from an Authorized User. Return of Data The Contractor shall return Data in a format agreed upon within the Authorized User Agreement or as agreed to with the Authorized User. This can, if specified within the Authorized User Agreement, be carried out by providing application programmable interface or other such efficient electronic tools. The Contractor must certify all Data has been removed from its system and removed from backups within timeframes established in the Authorized User Agreement or as agreed to with the Authorized User. Suspension of Services During any period of suspension of service, the Authorized User shall have full access to all Data at no charge. This can, if specified within the Authorized User Agreement, be carried out by providing an application programmable interface or other such efficient electronic tools. The Contractor shall not take any action to erase and/or withhold any Authorized User Data, except as directed by the Authorized User. Expiration or Termination of Services Upon expiration or termination of an Authorized User Agreement, the Authorized User shall have full access to all Data for a period of 60 calendar days. Unless noted in the original Authorized User Agreement, this period will be covered at no charge. This can, if specified within the Authorized User Agreement, be carried out by providing application programmable interface or other such efficient electronic tools. During this period, the Contractor shall not take any action to erase and/or withhold any Data, except as directed by the Authorized User. An Authorized User shall have the right to specify a period in excess of 60 calendar days in its RFQ. When requested by the Authorized User, the Contractor shall destroy Data in all of its forms, including all back-ups. Data shall be permanently delet...
SYSTEM CHANGES AND MAINTENANCE/SUPPORT. The Contractor shall give a minimum of 5 business days advance Written notice to the designated Authorized User contact of any upgrades, system changes and Maintenance/support actions that may potentially impact services described in the Authorized User Agreement. Upgrades, system changes, and Maintenance/support actions which are required by system vulnerabilities or emergency situations shall be carried out by the Contractor to protect the system. Authorized Users shall be notified by the Contractor as soon as possible after the change has taken place. Contractor shall provide documentation of upgrades, system changes and Maintenance/support actions upon request from an Authorized User.
SYSTEM CHANGES AND MAINTENANCE/SUPPORT. EXPIRATION, TERMINATION OR SUSPENSION OF SERVICES SECURE DATA DISPOSAL